fix2U is a “come to you” iPhone repair, iPad repair and Samsung repair service. Our techs travel to your home or office and repair your device on the spot. Just follow these simple steps to book your repair:

1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad, Samsung or Google device and receive an instant repair price.

2. We’ll call you to arrange a place, date, and time that’s convenient for you for your repair.

3. A fix2U Repair Hero comes to your chosen location and fixes your device.

Outside our coverage area? Check out our Express Mail In Service.

This is a very common question, particularly as there’s lots of confusing, and often misleading information circulated by some phone repair companies.

At fix2U we stand behind the quality of our repairs, and our repair parts, which is why we’re able to offer our market-beating 5 year parts and labour warranty for your complete peace of mind.

We’ll always be clear, transparent and honest in our dealings, and this policy extends to our plain-speaking explanations about the repair parts we use. So we’ve compiled a short summary here to give you the low-down on fix2U’s repair parts.

Most phone repairers offer pretty limited warranty periods on their repairs, which means if things go wrong with your phone down the line you’re left high and dry.  In fact, most repair stores (including Apple itself) will only offer you a three month warranty on repairs. That’s not cricket!

Because fix2U use the highest quality parts available on the market, we’re able to offer a staggering 5-year parts & labour guarantee on our repairs. Check the details of our warranty and warranty claim process.

Data loss during the repair process is an extremely rare event, but nevertheless, we suggest making a backup to safeguard against any potential data loss event.

fix2U, therefore, recommends you take steps to ensure that a full and complete backup of your device is made prior to your repair booking.

Instructions on how to backup Apple iPhone or iPad devices.

Instructions on how to backup Samsung Galaxy devices.

Please note that fix2U can’t be held liable in the event of any data loss on your device as either a direct or indirect result of the repair process.

Not anymore! Following the landmark ACCC v Apple court case settled in June 2018, the rules have changed. If you replace the screen on your iPad or your iPhone, your Apple warranty will not be affected. Other repairs, including battery replacements, housing replacements, and charge port replacements may however impact your warranty. Find out more about the warranty on the fix2U blogs.

After your repair is completed, you can pay with a credit or debit card (Visa, MasterCard, AMEX) or with cash. Payment for card payments is made directly to the Repair Hero using a safe and secure card reader. Because of our no-fix no-fee policy, you will only be charged if we repair your device, and the price you see on our website is the price you pay – no call-out fees or hidden extra costs!

With fix2U, we’ll travel to you and fix your phone or tablet on the spot. Our mobile phone repairs normally take 30 minutes or less, but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one hour depending on the extent of damage. fix2U use the highest quality parts available on the market for all our repairs, and offer a market-beating 5 Year Guarantee on our repairs.

In most cases the answer is a resounding yes! Over 85% of our repairs are completed on the same day we receive your booking, so if you’d like your mobile phone repair or iPad repair done same-day, we’ll do our level best to make it happen.

If your booking’s received late in the day, we may not always be able to reach you same-day.

If your repair is urgent, and your allocated Repair Hero is unable to schedule your repair same-day, you can ask your Repair Hero or our Customer Service team if there’s an alternative repairer in your area who can reach you sooner. 

Our all-inclusive prices are very competitive, with screen repairs starting at just $89. Add the convenience that we come to you, and it means you can carry on doing the things you love while your phone repair is completed on the spot – at your home, work, or even your favourite café. You can get an instant repair price for your phone repair. We also repair iPads!

Worried about call-out fees? We don’t charge them. The price you’re quoted on our website is the price you pay. And with fix2U’s risk-free no fix, no fee* policy on our most common repairs, if we can’t repair your phone there’s nothing to pay! What’s more, fix2U use only the best quality repair parts on the market. In fact, we’re so confident in the quality of our repairs that we offer a market-beating 5 Year Guarantee on parts and labour for your peace of mind.

*More information on our ‘No Fix, No Fee‘ policy.

Nowhere! fix2u is a repair service with a difference – keep doing the things you love while our fix2U Repair Hero comes to you and repairs your device on the spot. Our ‘Come To You’ repair service is available for iPhone, iPad, and Samsung Galaxy repairs.

In select locations we also offer Google Pixel and Oppo repairs. If these repairs are not available in your location, we offer a convenient Express Mail-In Repair Service.

For some models of iPhone, iPad and Samsung Galaxy, you will be given two different options when booking – either ‘Broken Screen’ or ‘Broken Screen & LCD’.

Broken Screen

• Select this option if your screen’s display isn’t damaged and the touch function is still working. In other words only the glass layer of the screen has been cracked or damaged.

Broken Screen & LCD

• Select this option if your screen display shows vertical lines, marks, inky spots, colour issues, flashes on and off, or is completely black. If the touch function of your screen is also not working correctly you should also select this option.

Absolutely! If your insurer needs an insurance report from a professional repair service provider, we can help. Making a claim on your insurance is a hassle, so make your life a little easier by booking a convenient at-home device assessment from fix2U. After we’ve assessed your device and discussed our findings with you, we’ll send you an insurance report via e-mail that you can pass to your insurer. Whats more, your insurance report fee is normally covered by most insurance policies. Our in-home device assessment and complimentary insurance report is available for only $89.

fix2U currently services a number of schools, universities and other educational establishments across Australia, who all enjoy the speed, convenience, and cost effectiveness of having their devices repaired on-site.

Our educational clients typically engage us to repair Apple iPad devices. However, if your school also has staff phones, or other types of tablets, please contact us to discuss how we can help.

Our iPad Repair For Schools page has more information on this service.

fix2U currently services over 80 corporate customers across Australia, who all enjoy the speed, convenience and cost-effectiveness of getting their devices repaired on-site at their offices.

What’s more, if your organisation has multiple sites across Australia, fix2U is a great choice if you want to just deal with a single supplier for all your repair needs. Learn more about our “For Business” repair solutions.

Need to cancel your Express Repair booking? Please contact us by calling 1300 163 090, use the Live Chat function on our website between 9am and 6pm (AEST) Monday to Friday, or reply to the original email confirming your booking.

If you need to cancel your Standard Repair booking, please contact your assigned Repair Hero to let them know you no longer wish to go ahead with the repair. You can find your Repair Hero’s contact details at the bottom of the confirmation email we sent you. If you are having trouble locating these details, please contact us, and we will assist you with cancelling the repair.

Please note that bookings can only be cancelled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.

Need to reschedule your booking? No problem! Please contact your assigned Repair Hero to arrange a new date or time. You can even change the location of your repair, as long as the new repair address is in our service coverage area. You can find your Repair Hero’s contact details at the bottom of the confirmation e-mail we sent you. If you are having trouble locating these details, please contact us, and we will assist you with rescheduling the repair.

Please note that bookings can only be rescheduled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.

Our booking form is designed for booking single devices only. If you have multiple devices needing repair you can either; (a) book a single device via our booking form, then discuss the other devices with your assigned Repair Hero when they call; (b) you can submit multiple bookings, or; (c) you can contact us via live chat or telephone and we can assist you with your booking. Our customer service team is available from 9am to 6pm (AEST) weekdays and 12pm to 6pm weekends.

If you have an ongoing requirement for repairs, please contact us to discuss how we can help. If you’re a business or school and are interested in using the fix2U service, please check out the For Business and For Schools sections of our website.

Not sure if you have an iPhone X, XS or XR? No problem! To find out the model name of your device check our handy iPhone and iPad identification guide before booking.

fix2U is Australia’s only nationwide phone and tablet repair service that comes to you and completes your repair on the spot. Our phone repair service operates in 9 locations across NSW, QLD, SA, TAS, VIC, and WA.

To check if we service your area, simply start a booking and enter your postcode. If you’re not in our service area our booking form will say so, and ask if you’d like to use of our Express Mail In Service.

If you’d like to get your phone or iPad repaired with fix2U, you can make an online repair booking. Simply enter the details of the phone or iPad that needs repair, and indicate what problems you’re having with the device. You’ll receive an instant online quote, which includes parts and labour. Worried about call-out charges? Don’t, because we don’t charge them. The price you see online is the price you pay. All fix2U repairs are also covered by our comprehensive 5 year guarantee for your complete peace of mind.

Once we receive your repair booking, your allocated Repair Hero will call to arrange a convenient date and time for your repair.

You can also make a booking by contacting us via live chat or via telephone. Our friendly customer service team is on hand from 9am to 6pm (AEST) weekdays and 12pm to 6pm weekends.