Mobile Phone Repair Technician (Van Hero)

Job Category: Technician
Job Type: Full Time Permanent
Job Location: Melbourne

About us

fix2U is Australia’s only nationwide on-demand phone and tablet repair service that travels to the customers’ location and performs repairs on the spot.

We have been rapidly expanding since opening in 2016 with the pace of growth and size of our national team continuing to accelerate. This full-time position is for Melbourne.

About the role

This role travels to specified corporate partners performing repairs from the comfort of the company provided fully fitted out van, across all devices including Apple, Samsung, Google and more.

  • Perform screen replacements and other types of repairs on mobiles and tablets predominantly for corporate partners, and other customer types as determined by fix2U.
  • Represent fix2U and our brand delivering exceptional customer service by consistently repairing devices to the highest standard, and professionally engaging with customers.
  • Travel to specified locations to perform repairs, reliably attending sites and customers within agreed timeframes.
  • Demonstrate safe driving practices at all times and maintain cleanliness of company vehicle.
  • Use market-leading software tools to perform automated pre and post repair testing.
  • Contribute to fix2U’s ongoing growth by sharing ideas and being an active team player.

About you

  • 2+ years experience as a professional phone repair technician across all devices.
  • Reliability and proven capacity to plan, multi-task and prioritise effectively.
  • A true people person and team player with a sense of fun, and a positive mindset.
  • Excellent communication skills.
  • Solution-focused and innovative.
  • Appropriate rights to work in Australia.
  • Current valid license.
  • COVID vaccination certificate.

What’s in it for you

  • Well above market salary – we are offering a highly competitive salary.
  • Security with full-time employment.
  • Eligibility for performance based bonuses and employee profit-share scheme
  • A fun, creative and supportive team.
  • Because we are not a retail outlet, you won’t need to do things like sell accessories, or be involved with ordering stock etc.
  • A vehicle with custom fit out and running costs including parking covered.


  • Company car


  • Monday to Friday – standard business hours


  • Mobile phone repair: 2 years (preferred)


  • Driver’s license

Apply for this position

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