Our Customer Reviews

We aim to please!

We started fix2U because we found getting a phone repaired using traditional repair options was a real headache, and we knew there must be a better way! Since 2016, we’ve been busy building the best phone and tablet repair service in Australia. Delivering amazing service and quality repairs is at the very centre of everything we do. Here’s what our customers have to say about fix2U.

fix2U
Janusz Zelichowski
Janusz Z.
03:24 14 Jan 20
Easy booking. Repairman showed up on time. Fast repair.Quick, convenient and professional. Thumbs up.
Stephanie Bowers
Stephanie B.
08:19 08 Jan 20
The service was fantastic! Prompt, reliable and kept us up to date throughout the entire process. Seemless!
Steven Cardenas
Steven C.
21:10 07 Jan 20
After dealing with amir directly all issues have been solved and he has gone far and beyond to make sure I am a satisfied customer , have to commend... his very professional resolve and look forward to resuming business with fix2u.read more
Emrys Liddy
Emrys L.
03:13 07 Jan 20
Only does apple according to "customer service".
Sam Ewens
Sam E.
05:16 06 Jan 20
Brilliant, quick, professional, good quality
Brian Hamilton
Brian H.
01:39 06 Jan 20
Perfect service and perfect outcome!! I will be recommending fix2U to everyone I know!
Jeremy
Jeremy
22:47 28 Dec 19
Amir was a great technician! He was on-time, quick, communicated well, and let me assure everything was in order before payment. It’s absolutely risk... free, reliable, and would definitely use these guys to replace my screen and LCD on iPhone Xread more
steve patton
steve P.
23:10 26 Dec 19
Awesome quick service. Phone back up and working within an hour of booking
Molly Stow
Molly S.
05:10 24 Dec 19
Brad was fantastic. He came to fix my iPhone XR screen which I’d smashed. He worked around our busy day (being Christmas Eve) and was prompt to... attend. Very happy with the outcome, my phone feels brand new. Would recommend and would definitely use fix2U if ever required. Cheers Brad!read more
Rory Dempsey
Rory D.
01:39 24 Dec 19
Brad is a legend! Came over on time and did a stellar job. Definitely using Fix2U for phone repairs from now on.
La Lorraine
La L.
05:44 20 Dec 19
Arrived on time, friendly bloke , happy with the job and the price. Recommend to anyone.
Glenn Munro
Glenn M.
02:21 20 Dec 19
Very good service. Will gladly use again.
Shannan Rosenzweig
Shannan R.
00:12 20 Dec 19
Awesome! I booked online, received a response and they even came and fixed my phone within 45 minutes!
Sarah Megan
Sarah M.
06:26 19 Dec 19
Over charged me for the repair, took my phone for 24 hours despite me dropping and picking up the phone myself. They returned it without my case and... with the wrong colour sim tray. They then blamed me for the SIM card tray being the wrong colour, saying it was sun faded - it was a gold tray in a black phone. I contacted their management twice to give them an opportunity to rectify the issue but they were unwilling to assist. I will never use their services again and will be sure to ensure my friends, family and business don’t either.read more
Sarah Megan
Sarah M.
06:18 19 Dec 19
Over charged me for the repair, took my phone for 24 hours despite me dropping and picking up the phone myself. They returned it without my case and... with the wrong colour sim tray. They then blamed me for the SIM card tray being the wrong colour, saying it was sun faded - it was a gold tray in a black phone. I contacted their management twice to give them an opportunity to rectify the issue but they were unwilling to assist. I will never use their services again and will be sure to ensure my friends, family and business don’t either.read more
Ross Freeland
Ross F.
01:53 19 Dec 19
Brad repaired our iPad 6 which had a broken screen. Great, friendly, efficient and well priced service and would definitely recommend.
Claudine Kyme
Claudine K.
03:35 18 Dec 19
I have now used fix2U twice in a matter of weeks for two different phone screen repairs. Can’t recommend them highly enough. Seamless from beginning... to end.read more
Qritta
Qritta
02:22 17 Dec 19
Fast cheap and good
Bradley Sanderson
Bradley S.
04:46 16 Dec 19
Brad (the service man) came to my workplace to fix my phone. My phone wasn’t charging so he fixed the charging port and changed the battery. It... didn’t take very long. He knew what he was doing. First time I have used this service and I would certainly use this service again. Good communication and efficient service. Knew the cost up front (although the battery was extra but not a lot more). This was a win win situation for me as I didn’t have time to get to the shop to get it fixed. Extremely happy.read more
Paul O'Leary
Paul O.
09:10 13 Dec 19
Brilliant job. On time, pleasant and professional. Phone is charging nicely now. Thank you Jasmeet Singh and Fix2U, Regards Paul
Nicole Coombes
Nicole C.
05:38 12 Dec 19
The best experience I have had with a tech company! My phone was fixed quickly and perfectly. Recommend!
Vocal Art Studios
Vocal Art S.
02:45 09 Dec 19
From phone call to fixing was just over an hour! Exceptional service, quick fast and easy. Thank you
Helen Lianos
Helen L.
04:03 06 Dec 19
Highly recommended. They come to your location and fix your phone. How convenient!!Highly professional technician, quick service with a minimum of... fuss. Good price also. I would not go anywhere else to repair my phone/technology now that I have used this company. Thank you for the great service.read more
Claire Cameron
Claire C.
02:17 05 Dec 19
Brilliant service. Quick to arrive after booking, very professional and efficient!
Niall McManus
Niall M.
07:01 01 Dec 19
Quick, easy and ridiculously convenient! Thanks Brad
Kerrie Byrbes
Kerrie B.
04:31 29 Nov 19
What a fabulous service. Prompt, reliable and they did an amazing job for an amazing price!! I will be telling all my friends!!! Thank you Fix2U
Marcus Zarantonello
Marcus Z.
00:47 25 Nov 19
Great service! so easy and convenient.
B Mathie
B M.
05:48 24 Nov 19
Amazing service and friendly. Contacted them on a Sunday and the cracked screen was repaired within 2 hours, thank you. Would highly recommend A+
Samantha Hiller
Samantha H.
09:14 22 Nov 19
Woo replaced the glass in my iPhone so quickly and diligently! He was very polite and did a fantastic job - thank you so much. I’ll certainly use... Fix2U again if needed and would recommend to others.read more
Robert Box
Robert B.
01:04 20 Nov 19
Toan did a great job. He was a bit late arriving, but only because he had to take his son to hospital. He was efficient and extremely pleasant. I... would have no hesitation in recommending Fix2u and Toan.read more
Fresh
Fresh
12:47 19 Nov 19
It was amazing easily the best company out there man they literally come to your location and fix it in under 25 minutes it was crazy I still can’t... believe it. THANK YOU GUYSread more
Jo Smithers
Jo S.
10:56 15 Nov 19
WOW .. impressed is a word that I don’t throw around too often. Always a skeptic of reviews I went for it this time. Thank you Thank you Noe, you... fixed my phone and made it new again and out of hours that worked for me and while you were not the cheapest you were worth every cent .. An extra $20 bucks ... You are saved in my contacts for everyone who needs a real ”screen saver” .read more
Lena G
Lena G
06:53 15 Nov 19
Amir was great! Super prompt and professional and super fast! Would definitely recommend and use in the future
carlo almelor
carlo A.
23:31 14 Nov 19
Great service. They didn’t mind that I made changes to my location of choice. Replaced a cracked screen in a little over 20mins and The quality... is fantastic. Very happy with how it went.read more
Millicent
Millicent
01:33 13 Nov 19
I literally found this company through and Google and I’m so glad I did. It was easy to submit a request, Amir was luckily down the street from me... and arrived 10 minutes later. He was polite, professional, and quick. I went from having a smashed screen to a brand new screen in about 30 minutes from the initial smash. I highly recommend them. I hope I don’t have to use them again, but if the situation occurs again, I’ll be using fix2U!read more
Rebecca Thorn
Rebecca T.
10:32 12 Nov 19
What a great service! Technician was at my house repairing the phone within a few hours. Quote was spot on. Everything was easy and convenient.
Scott Fitzgerald
Scott F.
20:50 11 Nov 19
Convenient, professional and speedy service. Highly recommend.
Lyn Obst
Lyn O.
03:23 08 Nov 19
Great service to come to you and great communication to let you know when comingWould definitely recommend also friendly quality repairs
Kathy Thieben
Kathy T.
01:09 07 Nov 19
Super convenient, speedy, and great service. I would definitely use again.
Don McDonald
Don M.
00:29 07 Nov 19
Trying to get through to you on phone number, no response. On live chat no response. Sent email, no response. Are you still in operation???
Silvia Muller
Silvia M.
23:44 05 Nov 19
Very good repair!
Lin Kirby
Lin K.
04:21 05 Nov 19
Noe did a great job!! His car broke down, but still made his way here via public transport to honour the booking and made sure my phone was repaired... the same day. Did a great job examining the damages and advised what needed to be changed on top of what I initially thought needed replacing. Very happy with the whole experience and would recommend you guys to friends and family. -Kirbyread more
SS Cooper
SS C.
01:25 05 Nov 19
Super easy and quick!
marita radonich
marita R.
00:38 30 Oct 19
Here within 24 hours , quick and easy service . Thank you
Bradley Eldridge
Bradley E.
01:12 28 Oct 19
Great communication and speedy fix. After I dropped my phone my display stopped working. Noe put a new display in that got me back up and running in... less than 20 minutes!read more
David Minutillo
David M.
22:39 26 Oct 19
VERY DISAPPOINTED - Ordered a replacement screen for my S9+ a week ago. A day later they said it wasn't in stock, and I would have to wait a week... until the following Thursday. I tried to get an update from the office who told me to speak to the repairer, the repairer said he couldn't help, speak to the office. Now, a week later, I am now being told, via a random email, the repairer isn't available to do the job and the only option is to send the phone to the other side of australia to fix it. I can't go without my phone for an hour because of work let alone 3-4 days. I tried ringing their office several times and it goes to message bank. Thanks for wasting a week of my time. Stay away!read more
Emma Day
Emma D.
21:17 25 Oct 19
The most disgusting and unreliable service ever. After waiting two weeks for my allocated repair guy Steven Min I had to go to another place to have... it repaired. He never showed up and continuously canceled every time. “Oh Sorry I might be able to squeeze you in” was the last email I got after not showing up yet again:read more
Anton Clark
Anton C.
00:07 25 Oct 19
Wonderful service. Came up to my office. Screen replaced in 15 minutes. Half the price of the shops.
Caty G
Caty G
02:34 21 Oct 19
I would never go anywhere else. This team is the ONLY option for fixing your phone. Prompt, efficient and nice at the same time! I have used them... before and can’t fault them.read more
Sharon Cole
Sharon C.
00:15 21 Oct 19
On time. Good price. Battery replaced in iphone and didn't even have to leave the house. Totally recommend Vanessa
Greg Leong
Greg L.
09:17 17 Oct 19
Fast and efficient service. Sid provided an incredibly professional and personable experience, with incredible attention to detail. The prices... provided by Fix2U are competitive and with the added convenience of coming to your door, cannot be beat. I couldn’t recommend this provider more (and I’m incredibly fastidious when it comes to my own gizmos).read more
rachel drinnen
rachel D.
03:53 16 Oct 19
Wonderful service - fast, cheap and easy to organise. Thank-you!
Michael Yin
Michael Y.
07:31 09 Oct 19
I was very happy and Brad was extremely helpful. Service was A1 and I highly recommend fix2U and even took a few of his cards to pass on to my fellow... workers.read more
Levi Silcox
Levi S.
02:32 09 Oct 19
Amazing communication, fast service and such a polite agent! Can’t recommend this company highly enough.
jakki dodds
jakki D.
15:29 08 Oct 19
my fix2u tech showed up on time for the agreed scheduled appointment (early in fact) and fixed my phone in record time! My only reason for not... leaving 5 stars is the lack of warranty details being sent to me this time, whereas when i previously used them for a repair needed, there was a warranty page sent to me very shortly afterwards.read more
rain y
rain y
02:57 03 Oct 19
Completely satisfied. My iPhone 6 feels brand new. Thanks Woo Young Jung!
Karl A
Karl A
05:48 17 Sep 19
Brad the technician is fantastic , cannot fault him at all!Edit. After discussion , did uphold my warranty. So I have changed my review :)
Victoria Tudorovic
Victoria T.
01:50 10 Sep 19
Excellent & fast service
Lewis Constable
Lewis C.
06:45 09 Sep 19
Poor repair and now Apple Pay no longer works and screen pops out. Will update rating if tended too
Bec Mutch
Bec M.
04:01 09 Sep 19
Fast, friendly and my phone is fixed!I’m beyond happy - thanks so much.
Ron Izzard
Ron I.
01:43 09 Sep 19
Great communication & service. I would not hesitate to recommend fix2U.
Emily Haddon
Emily H.
01:35 09 Sep 19
Sid is excellent. He has fixed my phone so many times as I have broken the screen and had battery replacements. Would recommend him to anyone.
Trish Porter
Trish P.
03:14 07 Sep 19
Excellent service provided by Amirul from Fix2U. Cannot recommend his services highly enough. Very professional and quick to fix my phone and very... pleasant to deal with. Made booking at 10:30am and received text message within minutes asking when I would like my phone fixed. Phone was fixed and looking brand new within 2 hours. Worth every cent!!!!read more
Mark Rodriguez
Mark R.
23:46 04 Sep 19
I have had to change my initial review of Fix2U as certain functionality has stopped working since they carried out repairs to my iPhone 8, replacing... the back cover. Prior to the repairs my Apple Pay had worked since the day I got the phone, ever since the repairs it has stopped working. I followed their advice and carried out a restore software and they even came back a second time to replace the NFC Wireless (even though it had never been an issue before). As it’s still not working I have been advised by fix2u to take the phone to Apple for them to deal with it. I should have done this in the first place. My concern is that they do not use genuine parts and Apple will likely charge me for a new back cover plus additional repairs. Not a great result.read more
David Maclean
David M.
06:55 04 Sep 19
great experience; Mr Woo was very quick, capable, efficient and trustworthy.
Aleisha Collins
Aleisha C.
04:29 03 Sep 19
I had literally just booked in the iPhone repair after waiting over a week for previous company I had contacted to get back to me. Such fantastic... quick and efficient service thanks so much to the tech Yu Lung !!read more
Peter de Lange
Peter de L.
02:29 03 Sep 19
Really convenient and quick service. Reasonable price too
Jeff Hill
Jeff H.
21:57 01 Sep 19
Amirul Amir was great has fixed my screen superbly, fast and very efficient!Great man highly recommend
Peter Isaacs
Peter I.
05:30 29 Aug 19
Super easy. Was done really quickly. Brad was great.
Peter Moloney
Peter M.
14:37 28 Aug 19
Absolute waste of time. I waited three days and then they finally messaged me to say they had one one staff member in Canberra and he was... uncontactable so they couldn't complete the job. Absolute time wasters- if you are in Canberra go elsewhere.read more
Darren Fisher
Darren F.
03:33 28 Aug 19
Been twice new screen new battery,prompt efficient service quality parts at a very reasonable price,highly recomended
Lou Angus
Lou A.
07:40 27 Aug 19
Awesome service , very quick phone repair . Thanks Dwayne
Tim Waters
Tim W.
10:05 25 Aug 19
Don’t expect your warranty to be honored these cowboys are rubbish?
Karina Fourman
Karina F.
04:46 24 Aug 19
Fix2U had prompt service, yet I question the quality and authenticity of the parts used in the repair! Shortly after their service, there appeared a... hair line crack in my screen, not even 48 hours after installation. I contacted the customer service desk to ask for a repair as it was under warranty, only to find out that management rejected my case and blamed me for causing the hair line crack. Really disappointed in the quality of the product, would not reccomend! Just go straight to Apple for an extra $100 - it's worth it!read more
Kerry Cusack
Kerry C.
09:07 23 Aug 19
Great service, good price, would use again. Thank you Woo
Ben Wills
Ben W.
02:46 23 Aug 19
Quick to attend, quick to repair and professional service. Would recommend the convenience!
Simon + Imogen Wall
Simon + Imogen W.
02:10 23 Aug 19
Quick screen replacement by a skillful and friendly repairer. Kept me informed about what was happening. Very happy.
Isaiah Bull
Isaiah B.
05:26 22 Aug 19
Camera and screen fixed within one day. Looks brand new. Awesome work
Mirjana Kenjalo
Mirjana K.
10:53 20 Aug 19
My phone was completely destroyed; home button detached, screen shattered, LCD not working at all. A fix2u worker came to my house at a good price... with a quality screen and home button and fixed my phone like it’s brand new.read more
Steve Steve-s
Steve S.
05:57 20 Aug 19
Fantastic, fast and friendly. Highly recommend.
zaynab darwish
zaynab D.
03:13 20 Aug 19
Amir came to my workplace 40 minutes early. He called and asked if I was ok to see him earlier which I was! He was extremely helpful and... professional. He only took 10 minutes to fix my screen! So polite and helpful highly recommended worth every $read more
Gabriele Giorgi
Gabriele G.
08:19 17 Aug 19
In one word: convenient
Jo
Jo
08:08 15 Aug 19
Great service, instant response and incredible service. Dennis was extremely helpful and polite fixing my water damaged iPhone at a great cost!... Highly recommend fix2u 👍🏻read more
J O'B
J O.
07:37 14 Aug 19
Items fixed so quickly and service was great! Thank you Dwayne!
sophia willis
sophia W.
10:56 13 Aug 19
Fast and friendly service. Thank you 😁
Jeremy Hoyle
Jeremy H.
10:38 13 Aug 19
Looked fix2U up and booked an appointment at 11am. My shattered phone glass was replaced by 3.45pm - all less than 24hrs after breakage.Very happy... with the excellent service and I didn’t need to take time out of my working day to get it done.read more
corinkayaker
corinkayaker
05:02 12 Aug 19
Outstanding service. I am really impressed. Less than 1.5 hours from booking to a fixed phone and I never even left the office.
Bronwyn Seidl
Bronwyn S.
03:40 10 Aug 19
Just an update on the service of Fix2U... They're still bloody great. So this is the 3rd time we've had Sid out to work his magic, and had him fix... another broken iphone screen, though thankfully the previou time was in 2017. My teenage son drooped his phone again yesterday. A quick tap of some buttons on the booking site, and Sid called to make a time to come visit. Just so grateful that he was able to fix it, and on a Saturday too. He really is so easy to deal with, and we are very comfortable with him our home. It is incredible convenient to have this home service. Thank you Sid, much appreciated!! Wow! Getting our iphone6 fixed was SUPER EASY with fix2u. Made the enquiry online at 4 pm, got an instant quote, called me back and came out to fix it at 7.30 pm. Convenient time for our busy family. Thank you Sid, you did a great job and we appreciate you coming out in the dark and rain. Pricing was very reasonable, and no surprises. Great service!!read more
Danielle Benincasa
Danielle B.
06:44 09 Aug 19
Great job. Fast repair. Great communication
Annie O'Connor
Annie O.
01:49 08 Aug 19
Excellent service. Quick , good communication and reasonably priced.
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