Our Customer Reviews

We aim to please!

We started fix2U because we found getting a phone repaired using traditional repair options was a real headache, and we knew there must be a better way! Since 2016, we’ve been busy building the best phone and tablet repair service in Australia. Delivering amazing service and quality repairs is at the very centre of everything we do. Here’s what our customers have to say about fix2U.

Alicja Zajac
Alicja Z.
Best service ever and so efficient. I booked a repair, Tomasz called me right away and was able to come the same day. Fixed my phone in record time.... So happyread more
James Walker
James W.
Tomasz was a very quick and efficient worker. He was very polite and met my expectations held for such an adequate business. Great service
Richard L
Richard L
Amazing service by fix2U and Tomasz. He promptly called me to confirm a time and kept me updated during the repair process. I will definitely be... using them again in the future if I ever need help with my phone.read more
Zoom Tran
Zoom T.
Very incompetent technician (Mirul Amir) broke my iPhone Apple Pay sensor/antenna while replacing the screen. He tried to blame me for breaking it... even though it was working until the minute he opened up my phone. I still have the Apple Pay transaction records of that day to prove.Customer Service did nothing about it.Please be careful with this business as they do not have any customers protection policy. Anything goes wrong you’re on your own.read more
T Shaw
T S.
I would keep far away from this business. They are not honest and they will rip you off. I will take this further with regulatory bodies until they... fix my phone that they broke.The technician (Amir) broke my Apple Pay sensor while replacing my screen. He refused to take responsibility and tried to blame me for it. The sensor was working fine all day that day until opened my phone up. I escalated this to management and nothing was done. It has been over a week now and they have been avoiding and ignoring all my effort to contact them.I came to a company to get my cracked screen replaced and I ended up with a broken phone. The new screen is of such low quality that is so unresponsive.Please do yourself a favour and do not trust these people - Incompetent, dishonest.read more
Julia Bruhn
Julia B.
Brad did a great job replacing the back of my iPhone XS. He was very patient and professional. Highly recommend this convenient service.
Janusz Zelichowski
Janusz Z.
Easy booking. Repairman showed up on time. Fast repair.Quick, convenient and professional. Thumbs up.
Stephanie Bowers
Stephanie B.
The service was fantastic! Prompt, reliable and kept us up to date throughout the entire process. Seemless!
Steven Cardenas
Steven C.
After dealing with amir directly all issues have been solved and he has gone far and beyond to make sure I am a satisfied customer , have to commend... his very professional resolve and look forward to resuming business with fix2u.read more
Emrys Liddy
Emrys L.
Only does apple according to "customer service".
Sam Ewens
Sam E.
Brilliant, quick, professional, good quality
Brian Hamilton
Brian H.
Perfect service and perfect outcome!! I will be recommending fix2U to everyone I know!
Amir was a great technician! He was on-time, quick, communicated well, and let me assure everything was in order before payment. It’s absolutely risk... free, reliable, and would definitely use these guys to replace my screen and LCD on iPhone Xread more
steve patton
steve P.
Awesome quick service. Phone back up and working within an hour of booking
Molly Stow
Molly S.
Brad was fantastic. He came to fix my iPhone XR screen which I’d smashed. He worked around our busy day (being Christmas Eve) and was prompt to... attend. Very happy with the outcome, my phone feels brand new. Would recommend and would definitely use fix2U if ever required. Cheers Brad!read more
Rory Dempsey
Rory D.
Brad is a legend! Came over on time and did a stellar job. Definitely using Fix2U for phone repairs from now on.
La Lorraine
La L.
Arrived on time, friendly bloke , happy with the job and the price. Recommend to anyone.
Glenn Munro
Glenn M.
Very good service. Will gladly use again.
Sarah Megan
Sarah M.
Over charged me for the repair, took my phone for 24 hours despite me dropping and picking up the phone myself. They returned it without my case and... with the wrong colour sim tray. They then blamed me for the SIM card tray being the wrong colour, saying it was sun faded - it was a gold tray in a black phone. I contacted their management twice to give them an opportunity to rectify the issue but they were unwilling to assist. I will never use their services again and will be sure to ensure my friends, family and business don’t either.read more
Sarah Megan
Sarah M.
Over charged me for the repair, took my phone for 24 hours despite me dropping and picking up the phone myself. They returned it without my case and... with the wrong colour sim tray. They then blamed me for the SIM card tray being the wrong colour, saying it was sun faded - it was a gold tray in a black phone. I contacted their management twice to give them an opportunity to rectify the issue but they were unwilling to assist. I will never use their services again and will be sure to ensure my friends, family and business don’t either.read more
Ross Freeland
Ross F.
Brad repaired our iPad 6 which had a broken screen. Great, friendly, efficient and well priced service and would definitely recommend.
Claudine Kyme
Claudine K.
I have now used fix2U twice in a matter of weeks for two different phone screen repairs. Can’t recommend them highly enough. Seamless from beginning... to end.read more
Fast cheap and good
Bradley Sanderson
Bradley S.
Brad (the service man) came to my workplace to fix my phone. My phone wasn’t charging so he fixed the charging port and changed the battery. It... didn’t take very long. He knew what he was doing. First time I have used this service and I would certainly use this service again. Good communication and efficient service. Knew the cost up front (although the battery was extra but not a lot more). This was a win win situation for me as I didn’t have time to get to the shop to get it fixed. Extremely happy.read more
Paul O'Leary
Paul O.
Brilliant job. On time, pleasant and professional. Phone is charging nicely now. Thank you Jasmeet Singh and Fix2U, Regards Paul
Nicole Coombes
Nicole C.
The best experience I have had with a tech company! My phone was fixed quickly and perfectly. Recommend!
Vocal Art Studios
Vocal Art S.
From phone call to fixing was just over an hour! Exceptional service, quick fast and easy. Thank you
Helen Lianos
Helen L.
Highly recommended. They come to your location and fix your phone. How convenient!!Highly professional technician, quick service with a minimum of... fuss. Good price also. I would not go anywhere else to repair my phone/technology now that I have used this company. Thank you for the great service.read more
Claire Cameron
Claire C.
Brilliant service. Quick to arrive after booking, very professional and efficient!
Niall McManus
Niall M.
Quick, easy and ridiculously convenient! Thanks Brad
Kerrie Byrbes
Kerrie B.
What a fabulous service. Prompt, reliable and they did an amazing job for an amazing price!! I will be telling all my friends!!! Thank you Fix2U
Marcus Zarantonello
Marcus Z.
Great service! so easy and convenient.
B Mathie
B M.
Amazing service and friendly. Contacted them on a Sunday and the cracked screen was repaired within 2 hours, thank you. Would highly recommend A+
Samantha Hiller
Samantha H.
Woo replaced the glass in my iPhone so quickly and diligently! He was very polite and did a fantastic job - thank you so much. I’ll certainly use... Fix2U again if needed and would recommend to others.read more
Robert Box
Robert B.
Toan did a great job. He was a bit late arriving, but only because he had to take his son to hospital. He was efficient and extremely pleasant. I... would have no hesitation in recommending Fix2u and Toan.read more
It was amazing easily the best company out there man they literally come to your location and fix it in under 25 minutes it was crazy I still can’t... believe it. THANK YOU GUYSread more
Jo Smithers
Jo S.
WOW .. impressed is a word that I don’t throw around too often. Always a skeptic of reviews I went for it this time. Thank you Thank you Noe, you... fixed my phone and made it new again and out of hours that worked for me and while you were not the cheapest you were worth every cent .. An extra $20 bucks ... You are saved in my contacts for everyone who needs a real ”screen saver” .read more
Lena G
Lena G
Amir was great! Super prompt and professional and super fast! Would definitely recommend and use in the future
carlo almelor
carlo A.
Great service. They didn’t mind that I made changes to my location of choice. Replaced a cracked screen in a little over 20mins and The quality... is fantastic. Very happy with how it went.read more
I literally found this company through and Google and I’m so glad I did. It was easy to submit a request, Amir was luckily down the street from me... and arrived 10 minutes later. He was polite, professional, and quick. I went from having a smashed screen to a brand new screen in about 30 minutes from the initial smash. I highly recommend them. I hope I don’t have to use them again, but if the situation occurs again, I’ll be using fix2U!read more
Rebecca Thorn
Rebecca T.
What a great service! Technician was at my house repairing the phone within a few hours. Quote was spot on. Everything was easy and convenient.
Scott Fitzgerald
Scott F.
Convenient, professional and speedy service. Highly recommend.
Lyn Obst
Lyn O.
Great service to come to you and great communication to let you know when comingWould definitely recommend also friendly quality repairs
Kathy Thieben
Kathy T.
Super convenient, speedy, and great service. I would definitely use again.
Don McDonald
Don M.
Trying to get through to you on phone number, no response. On live chat no response. Sent email, no response. Are you still in operation???
Silvia Muller
Silvia M.
Very good repair!
Lin Kirby
Lin K.
Noe did a great job!! His car broke down, but still made his way here via public transport to honour the booking and made sure my phone was repaired... the same day. Did a great job examining the damages and advised what needed to be changed on top of what I initially thought needed replacing. Very happy with the whole experience and would recommend you guys to friends and family. -Kirbyread more
SS Cooper
Super easy and quick!
marita radonich
marita R.
Here within 24 hours , quick and easy service . Thank you
Bradley Eldridge
Bradley E.
Great communication and speedy fix. After I dropped my phone my display stopped working. Noe put a new display in that got me back up and running in... less than 20 minutes!read more
David Minutillo
David M.
VERY DISAPPOINTED - Ordered a replacement screen for my S9+ a week ago. A day later they said it wasn't in stock, and I would have to wait a week... until the following Thursday. I tried to get an update from the office who told me to speak to the repairer, the repairer said he couldn't help, speak to the office. Now, a week later, I am now being told, via a random email, the repairer isn't available to do the job and the only option is to send the phone to the other side of australia to fix it. I can't go without my phone for an hour because of work let alone 3-4 days. I tried ringing their office several times and it goes to message bank. Thanks for wasting a week of my time. Stay away!read more
Emma Day
Emma D.
The most disgusting and unreliable service ever. After waiting two weeks for my allocated repair guy Steven Min I had to go to another place to have... it repaired. He never showed up and continuously canceled every time. “Oh Sorry I might be able to squeeze you in” was the last email I got after not showing up yet again:read more
Anton Clark
Anton C.
Wonderful service. Came up to my office. Screen replaced in 15 minutes. Half the price of the shops.
Caty G
Caty G
I would never go anywhere else. This team is the ONLY option for fixing your phone. Prompt, efficient and nice at the same time! I have used them... before and can’t fault them.read more
Sharon Cole
Sharon C.
On time. Good price. Battery replaced in iphone and didn't even have to leave the house. Totally recommend Vanessa
Greg Leong
Greg L.
Fast and efficient service. Sid provided an incredibly professional and personable experience, with incredible attention to detail. The prices... provided by Fix2U are competitive and with the added convenience of coming to your door, cannot be beat. I couldn’t recommend this provider more (and I’m incredibly fastidious when it comes to my own gizmos).read more
rachel drinnen
rachel D.
Wonderful service - fast, cheap and easy to organise. Thank-you!
Michael Yin
Michael Y.
I was very happy and Brad was extremely helpful. Service was A1 and I highly recommend fix2U and even took a few of his cards to pass on to my fellow... workers.read more
Levi Silcox
Levi S.
Amazing communication, fast service and such a polite agent! Can’t recommend this company highly enough.
jakki dodds
jakki D.
my fix2u tech showed up on time for the agreed scheduled appointment (early in fact) and fixed my phone in record time! My only reason for not... leaving 5 stars is the lack of warranty details being sent to me this time, whereas when i previously used them for a repair needed, there was a warranty page sent to me very shortly afterwards.read more
rain y
rain y
Completely satisfied. My iPhone 6 feels brand new. Thanks Woo Young Jung!
Karl A
Karl A
Brad the technician is fantastic , cannot fault him at all!Edit. After discussion , did uphold my warranty. So I have changed my review :)
Victoria Tudorovic
Victoria T.
Excellent & fast service
Lewis Constable
Lewis C.
Poor repair and now Apple Pay no longer works and screen pops out. Will update rating if tended too
Bec Mutch
Bec M.
Fast, friendly and my phone is fixed!I’m beyond happy - thanks so much.
Ron Izzard
Ron I.
Great communication & service. I would not hesitate to recommend fix2U.
Emily Haddon
Emily H.
Sid is excellent. He has fixed my phone so many times as I have broken the screen and had battery replacements. Would recommend him to anyone.
Trish Porter
Trish P.
Excellent service provided by Amirul from Fix2U. Cannot recommend his services highly enough. Very professional and quick to fix my phone and very... pleasant to deal with. Made booking at 10:30am and received text message within minutes asking when I would like my phone fixed. Phone was fixed and looking brand new within 2 hours. Worth every cent!!!!read more
Mark Rodriguez
Mark R.
I have had to change my initial review of Fix2U as certain functionality has stopped working since they carried out repairs to my iPhone 8, replacing... the back cover. Prior to the repairs my Apple Pay had worked since the day I got the phone, ever since the repairs it has stopped working. I followed their advice and carried out a restore software and they even came back a second time to replace the NFC Wireless (even though it had never been an issue before). As it’s still not working I have been advised by fix2u to take the phone to Apple for them to deal with it. I should have done this in the first place. My concern is that they do not use genuine parts and Apple will likely charge me for a new back cover plus additional repairs. Not a great result.read more
David Maclean
David M.
great experience; Mr Woo was very quick, capable, efficient and trustworthy.
Aleisha Collins
Aleisha C.
I had literally just booked in the iPhone repair after waiting over a week for previous company I had contacted to get back to me. Such fantastic... quick and efficient service thanks so much to the tech Yu Lung !!read more
Peter de Lange
Peter de L.
Really convenient and quick service. Reasonable price too
Jeff Hill
Jeff H.
Amirul Amir was great has fixed my screen superbly, fast and very efficient!Great man highly recommend
Peter Isaacs
Peter I.
Super easy. Was done really quickly. Brad was great.
Peter Moloney
Peter M.
Absolute waste of time. I waited three days and then they finally messaged me to say they had one one staff member in Canberra and he was... uncontactable so they couldn't complete the job. Absolute time wasters- if you are in Canberra go elsewhere.read more
Darren Fisher
Darren F.
Been twice new screen new battery,prompt efficient service quality parts at a very reasonable price,highly recomended
Lou Angus
Lou A.
Awesome service , very quick phone repair . Thanks Dwayne
Tim Waters
Tim W.
Don’t expect your warranty to be honored these cowboys are rubbish?
Karina Fourman
Karina F.
Fix2U had prompt service, yet I question the quality and authenticity of the parts used in the repair! Shortly after their service, there appeared a... hair line crack in my screen, not even 48 hours after installation. I contacted the customer service desk to ask for a repair as it was under warranty, only to find out that management rejected my case and blamed me for causing the hair line crack. Really disappointed in the quality of the product, would not reccomend! Just go straight to Apple for an extra $100 - it's worth it!read more
Kerry Cusack
Kerry C.
Great service, good price, would use again. Thank you Woo
Ben Wills
Ben W.
Quick to attend, quick to repair and professional service. Would recommend the convenience!
Simon + Imogen Wall
Simon + Imogen W.
Quick screen replacement by a skillful and friendly repairer. Kept me informed about what was happening. Very happy.
Isaiah Bull
Isaiah B.
Camera and screen fixed within one day. Looks brand new. Awesome work
Mirjana Kenjalo
Mirjana K.
My phone was completely destroyed; home button detached, screen shattered, LCD not working at all. A fix2u worker came to my house at a good price... with a quality screen and home button and fixed my phone like it’s brand new.read more
Steve Steve-s
Steve S.
Fantastic, fast and friendly. Highly recommend.
zaynab darwish
zaynab D.
Amir came to my workplace 40 minutes early. He called and asked if I was ok to see him earlier which I was! He was extremely helpful and... professional. He only took 10 minutes to fix my screen! So polite and helpful highly recommended worth every $read more
Gabriele Giorgi
Gabriele G.
In one word: convenient
Great service, instant response and incredible service. Dennis was extremely helpful and polite fixing my water damaged iPhone at a great cost!... Highly recommend fix2u 👍🏻read more
J O.
Items fixed so quickly and service was great! Thank you Dwayne!
sophia willis
sophia W.
Fast and friendly service. Thank you 😁
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