iPhone Repair FAQs

What iPhone models do you repair?

We are able to perform iPhone glass replacement on the following Apple iPhone models: iPhone SE 1st Gen (2016) / iPhone SE 2nd Gen (2020) / iPhone SE 3rd Gen (2022)  iPhone 6 and 6 Plus repairs iPhone 6s and 6s Plus repairs iPhone 7 and 7 Plus repairs iPhone 8 and 8 Plus repairs [...]

What iPhone models do you repair?

How long will my Apple iPhone repair take?

With fix2U, we’ll travel to you and fix your phone or tablet on the spot. Our Apple iPhone repairs normally take 30 minutes or less but depending on the iPhone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one [...]

How long will my Apple iPhone repair take?

‘Broken Screen’ vs ‘Broken Screen and LCD’ – what’s the difference?

For some models of iPhone, iPad and Samsung Galaxy, you will be given two different options when booking – either 'Broken Screen' or 'Broken Screen and LCD'. Broken Screen Select this option if your screen display is not damaged and the touch function is still working fine. In other words, only the glass layer of [...]

‘Broken Screen’ vs ‘Broken Screen and LCD’ – what’s the difference?

My school is interested in on-site repairs

fix2U currently services a number of schools, universities and other educational establishments across Australia, who all enjoy the speed, convenience and cost-effectiveness of getting their devices repaired on-site. Our educational clients typically engage us to repair Apple iPad devices. However, if your school also has staff phones or other types of tablets, please contact us [...]

My school is interested in on-site repairs

How do I book multiple devices for repair?

Our booking form is designed for booking single devices only. If you have multiple devices to repair you can either (a) book a single device via our booking form, and then discuss the other devices with your assigned Repair Hero when they call, (b) you can submit multiple bookings or (c) you can contact us [...]

How do I book multiple devices for repair?

Is the fix2U service available in my area?

fix2U is Australia’s only nationwide phone and tablet repair service that comes to you and completes your repair on the spot. Our phone repair service operates in over 10 locations across NSW, SA, WA, VIC and QLD. To check we service your area, simply start a booking and enter your postcode. If you are not [...]

Is the fix2U service available in my area?

Are your repair parts genuine?

This is a very common question, particularly as there is a lot of confusing – and often misleading – information put forward by some phone repair companies. At fix2U we stand behind the quality of our repairs and repair parts, which is why we’re able to offer our market-beating 5-year parts and labour warranty for [...]

Are your repair parts genuine?

Will I lose my data?

Data loss during the repair process is an extremely rare event, but nevertheless, we suggest making a backup to safeguard against any potential data loss event. fix2U, therefore, recommends that you take steps to ensure that a full and complete backup of your device is made prior to your repair booking. View instructions on how [...]

Will I lose my data?

How do I pay for my repair?

Payment is made after your repair is completed via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Repair Hero via a safe and secure card reader. Our no-fix no-fee policy means you’ll only be charged if we fix your device, and the price you see [...]

How do I pay for my repair?

Can I get my mobile phone repair done today?

In most cases, the answer is a resounding yes. Over 85% of our repairs are completed on the same day we receive your booking, so if you’d like your mobile phone repair or iPad repair done same-day, we will do our level best to make this happen. If your booking is received late in the [...]

Can I get my mobile phone repair done today?