Making A Booking

Do you provide insurance reports?

Absolutely! If your insurer needs an insurance report from a professional repair service provider, we can help. Making a claim on your insurance is a hassle, so make your life a little easier by booking a convenient at-home device assessment from fix2U. After we've assessed your device and discussed our findings with you, we'll send [...]

Do you provide insurance reports?

‘Broken Screen’ vs ‘Broken Screen & LCD’ – What’s the difference?

For some models of iPhone, iPad and Samsung Galaxy, you will be given two different options when booking – either 'Broken Screen' or 'Broken Screen & LCD'. Broken Screen Select this option if your screen's display isn't damaged and the touch function is still working. In other words only the glass layer of the screen [...]

‘Broken Screen’ vs ‘Broken Screen & LCD’ – What’s the difference?

My school is interested in on-site repairs

fix2U currently services a number of schools, universities and other educational establishments across Australia, who all enjoy the speed, convenience, and cost effectiveness of having their devices repaired on-site. Our educational clients typically engage us to repair Apple iPad devices. However, if your school also has staff phones, or other types of tablets, please contact [...]

My school is interested in on-site repairs

My company is interested in on-site repairs

fix2U currently services over 80 corporate customers across Australia, who all enjoy the speed, convenience and cost-effectiveness of getting their devices repaired on-site at their offices. What's more, if your organisation has multiple sites across Australia, fix2U is a great choice if you want to just deal with a single supplier for all your repair [...]

My company is interested in on-site repairs

Is the fix2U service available in my area?

fix2U is Australia's only nationwide phone and tablet repair service that comes to you and completes your repair on the spot. Our phone repair service operates in 9 locations across NSW, QLD, SA, TAS, VIC, and WA. To check if we service your area, simply start a booking and enter your postcode. If you're not in our [...]

Is the fix2U service available in my area?

How do I book multiple devices for repair?

Our booking form is designed for booking single devices only. If you have multiple devices needing repair you can either; (a) book a single device via our booking form, then discuss the other devices with your assigned Repair Hero when they call; (b) you can submit multiple bookings, or; (c) you can contact us via [...]

How do I book multiple devices for repair?

How do I make a repair booking?

If you'd like to get your phone or iPad repaired with fix2U, you can make an online repair booking. Simply enter the details of the phone or iPad that needs repair, and indicate what problems you're having with the device. You'll receive an instant online quote, which includes parts and labour. Worried about call-out charges? Don't, [...]

How do I make a repair booking?

How do I cancel my booking?

Need to cancel your Express Repair booking? Please contact us by calling 1300 163 090, use the Live Chat function on our website between 9am and 6pm (AEST) Monday to Friday, or reply to the original email confirming your booking. If you need to cancel your Standard Repair booking, please contact your assigned Repair Hero [...]

How do I cancel my booking?

How do I reschedule my booking?

Need to reschedule your booking? No problem! Please contact your assigned Repair Hero to arrange a new date or time. You can even change the location of your repair, as long as the new repair address is in our service coverage area. You can find your Repair Hero's contact details at the bottom of the [...]

How do I reschedule my booking?

I’m not sure what model iPhone / iPad I have

Not sure if you have an iPhone X, XS or XR? No problem! To find out the model name of your device check our handy iPhone and iPad identification guide before booking.

I’m not sure what model iPhone / iPad I have