Service Overview

Will I lose my data?

Data loss during the repair process is an extremely rare event, but nevertheless, we suggest making a backup to safeguard against any potential data loss event. fix2U, therefore, recommends you take steps to ensure that a full and complete backup of your device is made prior to your repair booking. Instructions on how to backup [...]

Will I lose my data?

Are your repair parts genuine?

This is a very common question, particularly as there's lots of confusing, and often misleading information circulated by some phone repair companies. At fix2U we stand behind the quality of our repairs, and our repair parts, which is why we're able to offer our market-beating 5 year parts and labour warranty for your complete peace [...]

Are your repair parts genuine?

Will repairing with fix2U affect my Apple Warranty?

Not anymore! Following the landmark ACCC v Apple court case settled in June 2018, the rules have changed. If you replace the screen on your iPad or your iPhone, your Apple warranty will not be affected. Other repairs, including battery replacements, housing replacements, and charge port replacements may however impact your warranty. Find out more [...]

Will repairing with fix2U affect my Apple Warranty?

Are repairs guaranteed?

Most phone repairers offer pretty limited warranty periods on their repairs, which means if things go wrong with your phone down the line you’re left high and dry.  In fact, most repair stores (including Apple itself) will only offer you a three month warranty on repairs. That's not cricket! Because fix2U use the highest quality [...]

Are repairs guaranteed?

Where do I take my Phone to be repaired?

Nowhere! fix2u is a repair service with a difference – keep doing the things you love while our fix2U Repair Hero comes to you and repairs your device on the spot. Our 'Come To You' repair service is available for iPhone, iPad, and Samsung Galaxy repairs. In select locations we also offer Google Pixel and [...]

Where do I take my Phone to be repaired?

Can I get my mobile phone repair done today?

In most cases the answer is a resounding yes! Over 85% of our repairs are completed on the same day we receive your booking, so if you’d like your mobile phone repair or iPad repair done same-day, we'll do our level best to make it happen. If your booking's received late in the day, we [...]

Can I get my mobile phone repair done today?

How long will my repair take?

With fix2U, we'll travel to you and fix your phone or tablet on the spot. Our mobile phone repairs normally take 30 minutes or less, but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to [...]

How long will my repair take?

How do I pay for my phone repair?

After your repair is completed, you can pay with a credit or debit card (Visa, MasterCard, AMEX) or with cash. Payment for card payments is made directly to the Repair Hero using a safe and secure card reader. Because of our no-fix no-fee policy, you will only be charged if we repair your device, and [...]

How do I pay for my phone repair?

How does the fix2U Repair Service work?

fix2U is a "come to you" iPhone repair, iPad repair and Samsung repair service. Our techs travel to your home or office and repair your device on the spot. Just follow these simple steps to book your repair: 1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad, Samsung or [...]

How does the fix2U Repair Service work?

How much does it cost?

Our all-inclusive prices are very competitive, with screen repairs starting at just $89. Add the convenience that we come to you, and it means you can carry on doing the things you love while your phone repair is completed on the spot – at your home, work, or even your favourite café. You can get [...]

How much does it cost?