As a reputable third-party, fix2U only uses the brand-new, 100% genuine Samsung ‘Service Pack’ screens that are the same as those used by Samsung repair centers. If we’re short of Samsung Service Pack screens, we may use a refurbished Service Pack screen to ensure we can replace your screen and save your day as quickly as possible. We have confidence in our suppliers and Repair Heroes that we can offer a market-beating 5-year warranty covering parts and labour on all our repairs.