| Need to cancel your Express Repair booking? Please contact us by calling 1300 163 090, use the Live Chat function on our website between 9am and 6pm (AEST) Monday to Friday, or reply to the original email confirming your booking.
If you need to cancel your Standard Repair booking, please contact your assigned Repair Hero to let them know you no longer wish to go ahead with the repair. You can find your Repair Hero’s contact details at the bottom of the confirmation email we sent you. If you are having trouble locating these details, please contact us, and we will assist you with cancelling the repair.
Please note that bookings can only be cancelled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.
