Repairing your phone with fix2U does not void your existing Apple Warranty

Our customers frequently ask us about how using fix2U will affect their warranty with Apple.  Until now, Apple’s policy on this had been unclear, and the general consensus was that repairing your phone with a third party repairer like fix2U would void your warranty with Apple. Today, this has been cleared up once and for all thanks to a recent court case between Apple and the Australian Competition & Consumer Commission (ACCC) . Following the ruling that was published on 19th June 2018, the ACCC confirmed that

“…Consumers are able to have their iPads and iPhones screens repaired and have other repairs done by third party repairers, so long as that repair doesn’t impact on the underlying operation of the iPad or iPhone,”.

So consumers now have the option to repair their iPhone or iPad using more affordable solutions such as fix2U, and still maintain their existing Apple warranty.

The Federal Court also ordered Apple Inc (Apple US) to pay $9 million in penalties for making false or misleading representations to customers with faulty iPhones and iPads.

“The Court declared the mere fact that an iPhone or iPad had been repaired by someone other than Apple did not, and could not, result in the consumer guarantees ceasing to apply, or the consumer’s right to a remedy being extinguished.”

Read fix2U’s press release regarding the change.

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