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How It Works
1. Tell Us What’s Broken
We specialise in Samsung phone repair and so much more. All of our Samsung phone repairs and other fixes come fully guaranteed for 5 years. Just click on the blue “Repair” button above to get started.
What Our Customers Say
Great service and friendly staff
Did a awesome job, friendly staff member, great communication, they come to you quick and easy hand over, definitely would recommend to everyone and will use them again for our ipads
So Fast
I literally found this company through and Google and I’m so glad I did. It was easy to submit a request, Amir was luckily down the street from me and arrived 10 minutes later. He was polite, professional, and quick.
Consistent Quality
I have now used fix2U twice in a matter of weeks for two different phone screen repairs. Can’t recommend them highly enough. Seamless from beginning to end
Making things nice and easy
So easy to have someone come to me to replace my iPhone battery on the spot. No hassle and cost is reasonable. No need to hand in your phone for a few hours...
All Round Excellence
Great service. Professional and polite technician. Fantastic no contact service. Excellent communication, same day service and punctual. Recommended.
Fast Repair
Outstanding service. I am really impressed. Less than 1.5 hours from booking to a fixed phone and I never even left the office.
Perfect at home service
Booked my repair online. My screen was fixed at a convenient time for me at home. The repair took less than half an hour. My phone was also sanitised, Fabulous service, price and great communication.
Replacement Battery for iPhone
Battery replaced within 2 hours. They came to my work. Great service and affordable. Easy to book. Very happy with ease of booking on line, professionalism and service. Would highly recommend.
Super Affordable
Wonderful service. Came up to my office. Screen replaced in 15 minutes. Half the price of the shops.
Why fix2U
Certified Technicians
Certified Technicians
Every fix2U Repair Hero is trained and has passed fix2U’s comprehensive Repair Certification Programme.
30 Minute Repairs
30 Minute Repairs
Most of our repairs take around 30 minutes to complete, letting you get on with more important tasks quickly.
We Travel To You
We Travel To You
Don’t bother with travelling to a repairer, finding somewhere to park, and waiting in queue. With fix2U we travel to your location and repair your device on the spot using quality parts. Now that’s hassle-free!
Market-leading Five Year Guarantee
Market-leading Five Year Guarantee
All repairs are competed with the highest quality parts on the market and covered by our 5 year guarantee on parts & labor.
Pay After Your Repair via Cash or Card
Pay After Your Repair via Cash or Card
No need to enter payment details online. Our repairers are able to accept payment via cash or credit card on the spot after your repair is complete.
Over 15,000 Happy Customers
Over 15 Thousand Happy Customers
Repair with confidence knowing that we have successfully repaired devices for over 15,000 happy customers.
FAQs
fix2U is an “on-demand” iPhone repair, iPad repair and Samsung repair service. Just follow these simple steps to book your repair:
1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad or Samsung and receive an instant repair price.
2. We’ll call you to arrange a place, date and time that’s convenient for you for your iPhone repair, iPad repair or Samsung repair.
3. A fix2U Repair Hero comes to your chosen location and fixes your device.
Outside our coverage area? Check our our Express Mail In Service.
Nowhere! fix2u is a repair service with a difference – you can carry on doing the things you love while our fix2U Repair Hero comes to you and repairs your device on the spot. Our “Come To You” repair service is available for iPhone, iPad and Samsung Galaxy repairs.
In select locations we also offer Google Pixel and Oppo repairs. If these repairs are not available in your location, we offer a convenient Express Mail-In Repair Service.
Our all-inclusive prices are very competitive, with repairs starting at just $89. Add in the convenience that we come to you, and it means you can carry on doing the things you love while your phone repair is completed on the spot, at your home, work or even your favourite café. To get an instant repair price for your phone repair simply click here. We also repair tablets!
Worried about call-out fees? We don’t charge them. The price you see quoted on our website is the price you pay. And with fix2U’s risk-free no fix, no fee* policy on our most common repairs, if we can’t repair your phone, there is nothing to pay! What’s more, fix2U use only the best quality repair parts on the market – in fact we’re so confident in the quality of our repairs that we offer a market-beating 5 Year Guarantee on parts and labour for your complete peace of mind.
*For more information on our “No Fix, No Fee” policy, please click here.
In most cases the answer is a resounding yes! Over 85% of our repairs are completed on the same day we receive your booking, so if you’d like your mobile phone repair or iPad repair done same-day, we will do our level best to make this happen.
If your booking is received late in the day, we may not always be able to reach you same-day.
If your repair is urgent, and your allocated Repair Hero is not able to schedule your repair same-day, you can ask your Repair Hero or our Customer Service team to see if there is an alternative repairer in your area that can reach you sooner.
With fix2U, we’ll travel to you and fix your phone or tablet on the spot. Our mobile phone repairs normally take 30 minutes or less, but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one hour depending on the extent of damage. fix2U use the highest quality parts available on the market for all our repairs, and offer a market-beating 5 Year Guarantee on our repairs.
Payment is made after your repair is completed via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Repair Hero via a safe and secure card reader. Our no-fix no-fee policy means you’ll only be charged if we fix your device, and the price you see on our website is the price you pay – no call-out fees and no hidden extra costs!
Not anymore! Following the landmark ACCC v Apple court case which settled in June 2018, the “rules” have changed. Find out more here.
Data loss during the repair process is an extremely rare event, but nevertheless we suggest making a backup to safe guard against any potential data loss event.
fix2U therefore recommends that you take steps to ensure that a full and complete backup of your device is made prior to your repair booking.
To view instructions on how to backup Apple iPhone or iPad devices, click here.
To view instructions on how to back Samsung Galaxy devices, click here.
Please note that fix2U can not be held liable in the event of any data loss on your device as either a direct or indirect result of the repair process on your device.
At the current time, fix2U repair services are operating as normal.
We have taken steps to make our repair service “contactless” to ensure the health and wellbeing of our customers, and to reduce the chance of spreading COVID-19. When your repairer calls to confirm the date and time of the booking they will discuss this with you further.
Please click here for more information about the additional procedures we have put into place.
This is a very common question, particularly as there is a lot of confusing (and often misleading) information put forward by phone repair companies, So we’ve compiled a short summary here to give you the low-down on fix2U’s repair parts.
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If you’d like to get your phone or tablet repaired with fix2U, you can make an online booking here. Simply enter the details of the phone or tablet that needs repair, and indicate what problem you are having with the device. You’ll receive an instant online price, which includes parts and labour. Worried about call out charges? We don’t charge them. The price you see online is the price you pay. All fix2U repairs are also covered by our comprehensive 5 year guarantee for your complete peace of mind.
Once we receive your repair booking, your allocated Repair Hero will call you to arrange a convenient date and time for your repair.
You can also make a booking by contacting us via live chat or via telephone. Our friendly customer service team are on hand 7 days a week from 9am to 6pm (AEST) to assist you.
fix2U is Australia’s only nationwide phone and tablet repair service that comes to you and completes your repair on the spot. Our service operates in over 12 locations across NSW, SA, WA, VIC and QLD.
To check we service your area, simply start a booking and enter your postcode. If you are not in our service area our booking form will indicate this, and ask if you would like to take advantage of our Express Mail In Service to get your device repaired instead.
Not sure if you have an iPhone X, XS or XR? No problem! To find out the model name of your device check our handy guide before booking.
Our booking form is designed for booking single devices only. If you have multiple devices to repair you can either (a) book a single device via our booking form, and then discuss the other devices with your assigned Repair Hero when they call, (b) you can submit multiple bookings or (c) you can contact us via live chat or via telephone and we can assist you with your booking. Our friendly customer service team are on hand 7 days a week from 9am to 6pm (AEST) to assist you.
If you have an ongoing requirement for repairs, please contact us to discuss how we can help. If you are a business or school and you are interested in using the fix2U service for your repairs, please take a look at our For Business and For Schools sections of our website.
Need to reschedule your booking? No problem! Please contact your assigned Repair Hero to arrange a new date or time. You can even change the location of your repair, as long as the new repair address is in our service coverage area. You can find your Repair Hero’s contact details at the bottom of the confirmation e-mail we sent you. If you are having trouble locating these details, please contact us, and we will assist you with rescheduling the repair.
Please note that bookings can only be rescheduled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.
Need to cancel your booking? Please contact your assigned Repair Hero to let them know you no longer wish to go ahead with the repair. You can find your Repair Hero’s contact details at the bottom of the confirmation e-mail we sent you. If you are having trouble locating these details, please contact us, and we will assist you with cancelling the repair.
Please note that bookings can only be cancelled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.
fix2U currently services over 80 corporate customers across Australia, who all enjoy the speed, convenience and cost effectiveness of getting their devices repaired on-site at their offices.
What’s more, if your organisation has multiple sites across Australia, fix2U is a great choice if you want to just want to deal with a single supplier for all your repair needs. Click here to learn more about our “For Business” repair solutions.
fix2U currently services a number of schools, universities and other educational establishments across Australia, who all enjoy the speed, convenience and cost effectiveness of getting their devices repaired on-site.
Our educational clients typically engage us to repair Apple iPad devices. However if your school also has staff phones, we can repair those too.
Click here to learn more about our “iPad Repair For Schools” service.
For some models of iPhone, iPad and Samsung Galaxy, you will be given two different options when booking – either “Broken Screen” or “Broken Screen & LCD”.
Broken Screen
- Select this option if your screen display is not damaged and the touch function is still working fine. In other words, only the glass layer of the screen has been cracked or damaged.
Broken Screen & LCD
- Select this option if your screen display shows vertical lines, marks, inky spots, colour issues or is completely black. If the touch function of your screen is also not working correctly, you should also select this option.
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Don’t see your question answered here? Checkout out our searchable Support Page!