Sydney ・Melbourne ・Canberra ・Brisbane ・Adelaide ・Perth ・Gold Coast ・Central Coast ・Swan Hill

Sydney ・Melbourne ・Canberra ・Brisbane ・Adelaide ・Perth ・Gold Coast ・Central Coast ・Swan Hill

FAQs

At the current time, fix2U repair services are operating as normal.

We have taken steps to make our repair service “contactless” to ensure the health and wellbeing of our customers, and to reduce the chance of spreading COVID-19. When your repairer calls to confirm the date and time of the booking they will discuss this with you further.

Please click here for more information about the additional procedures we have put into place.

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Our all-inclusive prices are very competitive, with repairs starting at just $89. Add in the convenience that we come to you, and it means you can carry on doing the things you love while your phone repair is completed on the spot, at your home, work or even your favourite café. To get an instant repair price for your phone repair simply click here. We also repair tablets!

Worried about call-out fees? We don’t charge them. The price you see quoted on our website is the price you pay. And with fix2U’s risk-free no fix, no fee policy, if we can’t repair your phone, there is nothing to pay! What’s more, fix2U use only the best quality repair parts on the market – in fact we’re so confident in the quality of our repairs that we offer a market-beating 5 Year Guarantee on parts and labour for your complete peace of mind.

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Payment is made after your repair is completed via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Repair Hero via a safe and secure card reader. Our no-fix no-fee policy means you’ll only be charged if we fix your device, and the price you see on our website is the price you pay – no call-out fees and no hidden extra costs!

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With fix2U, we’ll travel to you and fix your phone or tablet on the spot. Our mobile phone repairs normally take 30 minutes or less, but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one hour depending on the extent of damage. fix2U use the highest quality parts available on the market for all our repairs, and offer a market-beating 5 Year Guarantee on our repairs.

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Absolutely! Because fix2U use the highest quality parts available on the market, we’re able to offer a market-beating 5 year parts & labour guarantee on all our repairs. Full details of our warranty and warranty claim process are available here.

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In most cases the answer is a resounding yes! If you’d like your mobile phone repair or iPad repair done same-day, we will do our level best to make this happen. Repairs are completed in 30 minutes or less using the best quality parts available on the market.

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Yes we can! Samsung Galaxy repairs are available in most of our repair locations with a few exceptions. If we support Samsung repairs in your area, this option will be available on the booking form, after you enter your postcode. If we do not support Samsung repairs in your area you may wish to consider our convenient and very competitively priced Express Mail-In Repair Service. As well as Samsung Galaxy repairs, we also offer Samsung A series repairs.

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Not sure if you have an iPhone X, XS or XR? No problem! To find out the model name of your device check our handy guide before booking.

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fix2U is an “on-demand” iPhone repair, iPad repair and Samsung repair service. Just follow these simple steps to book your repair:

1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad or Samsung and receive an instant repair price.

2. We’ll call you to arrange a place, date and time that’s convenient for you for your iPhone repair, iPad repair or Samsung repair.

3. A fix2U Repair Hero comes to your chosen location and fixes your device.

Outside our coverage area? Check our our Express Mail In Service.

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Nowhere! fix2u is a repair service with a difference – you can carry on doing the things you love while our fix2U Repair Hero comes to you and repairs your device on the spot. Our “Come To You” repair service is available for iPhone, iPad and Samsung Galaxy repairs.

In select locations we also offer Google Pixel and Oppo repairs. If these repairs are not available in your location, we offer a convenient Express Mail-In Repair Service.

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fix2U can perform the following types of iPhone repairs:

  • Broken or cracked screens repairs
  • Back glass replacement / back glass repairs
  • Front or rear facing camera repairs
  • Problems with charging
  • Problems with your battery / battery replacement
  • Sound or microphone repairs
  • Home, volume, mute or on/off button repairs

For iPad and Samsung repairs

  • Broken or cracked screen repairs
  • Rear glass replacement repairs 

In some locations we are also able to provide repairs for Oppo, Google Pixel, and Samsung A series devices, and in all locations via our cost-effective Express Mail-In Service.

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We are able to repair a range of different issues for the following iPhone models

  • iPhone 5, 5c, 5s and SE repairs
  • iPhone 6 and 6 Plus repairs
  • iPhone 6s and 6s Plus repairs
  • iPhone 7 and 7 Plus repairs
  • iPhone 8 and 8 Plus repairs
  • iPhone X / XS / XR repairs

For iPad repair, we can replace screens for

  • iPad 2 / iPad 3 / iPad 4 / iPad 5 / iPad 6
  • iPad Mini / iPad Mini 2 / iPad Mini 3 / iPad Mini 4
  • iPad Air / iPad Air 2

For Samsung repair, we can replace screens and rear glass for

  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8 Plus
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus

We also provide a range of Oppo, Google Pixel and Samsung A series repairs (although these are not available in all locations), or via our express mail-in repair service.

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Not anymore! Following the landmark ACCC v Apple court case which settled in June 2018, the “rules” have changed. Find out more here.

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Bookings can be made 24 hours a day, 7 days a week.

Our core repair operating hours are 8am to 6pm Monday to Saturday. Your local Repair Hero may be able to complete your repair outside of these hours. For example, in some locations we may be able to repair your device after 6pm, or carry out repairs on a Sunday or a public holiday. Once you book your local Repair Hero will contact you to confirm if a repair at these times is possible.

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Booking enquiries and price enquiries

If you’d like to book your phone in for a repair, or to get an instant price online, the quickest and easiest way it to use our online quote tool.

Get an Instant Repair Quote

Live Chat

Chat to one of our friendly customer service representatives – available Monday to Friday 09:00 to 18:00 AEDT.

Live Chat

Call Us

Speak to one of our friendly customer service representatives on 1300 163 090 – available Monday to Friday 9:00 to 18:00 AEDT

Warranty Claims

If you’re experiencing any problems with your phone following our repair please review our warranty page.

Submit a warranty claim

For all other enquiries please contact us below