Sydney ・Melbourne ・Canberra ・Brisbane ・Adelaide ・Perth ・Gold Coast ・Central Coast ・Newcastle ・Ballarat ・Wollongong ・Swan Hill

Sydney ・Melbourne ・Canberra ・Brisbane ・Adelaide ・Perth ・Gold Coast ・Central Coast ・Newcastle ・Ballarat ・Wollongong ・Swan Hill

FAQs

fix2U is an “on-demand” iPhone repair, iPad repair and Samsung repair service. Just follow these simple steps to book your repair:

1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad or Samsung and receive an instant repair price.

2. We’ll call you to arrange a place, date and time that’s convenient for you for your iPhone repair, iPad repair or Samsung repair.

3. A fix2U Repair Hero comes to your chosen location and fixes your device.

Nowhere! fix2u is a repair service with a difference – you can carry on doing the things you love while our fix2U Repair Hero comes to you and fixes your device on the spot.

fix2U can perform the following types of iPhone repair:

  • Broken or cracked screens
  • Front or rear facing camera problems
  • Problems with charging
  • Problems with your battery
  • Sound or microphone problems
  • Home, volume, mute or on/off button problems

For iPad and Samsung repairs

  • Broken or cracked screens
  • Rear glass replacement (Samsung only)

We are able to repair a range of different issues for the following iPhone models

  • iPhone 5, 5c, 5s and SE
  • iPhone 6 and 6 Plus
  • iPhone 6s and 6s Plus
  • iPhone 7 and 7 Plus
  • iPhone 8 and 8 Plus
  • iPhone X

For iPad repair, we can replace screens for

  • iPad 2 / iPad 3 / iPad 4 / iPad 5 / iPad 6
  • iPad Mini / iPad Mini 2 / iPad Mini 3 / iPad Mini 4
  • iPad Air / iPad Air 2

For Samsung repair, we can replace screens and rear glass for

  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8 Plus
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus

Yes we can! However, at present this service is only available in Sydney, Melbourne and Brisbane. We’ll be rolling out Samsung repairs nationwide very soon. Watch this space!

Not anymore! Following the landmark ACCC v Apple court case which settled in June 2018, the “rules” have changed. Find out more here.

Our prices are very competitive, with screen replacements starting at just $89.00. Add in the convenience that we come to you, and it means you can carry on doing the things you love while your mobile phone is repaired, at your home, work or even your favourite café. To get an instant repair price for your iPhone repair or iPad repair simply click here.

Worried about call-out fees? We don’t charge them. The price you see quoted on our website is the price you pay. And with fix2U’s no fix, no fee policy, if we can’t repair your device, there is nothing to pay!

Payment is via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Repair Hero via a safe and secure card reader and is only made once your repair is complete and our Repair Hero has saved your day.

Our mobile phone repairs normally take 30 minutes, but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one hour depending on the extent of damage.

Absolutely! We offer a market-beating 5 year warranty on all our repairs. Full details of our warranty and warranty claim process are available here.

In most cases the answer is a resounding yes! If you’d like your mobile phone repair or iPad repair done same-day, we will do our level best to make this happen.

Bookings can be made 24 hours a day, 7 days a week.

Our core repair operating hours are 8am to 6pm Monday to Saturday. Your local Repair Hero may be able to complete your repair outside of these hours. For example, in some locations we may be able to repair your device after 6pm, or carry out repairs on a Sunday or a public holiday. Once you book your local Repair Hero will contact you to confirm if a repair at these times is possible.

 

Booking enquiries and price enquiries

If you’d like to book your phone in for a repair, or to get an instant price online, the quickest and easiest way it to use our online quote tool.

Get an Instant Repair Quote

Live Chat

Chat to one of our friendly customer service representatives – available Monday to Friday 09:00 to 18:00 AEDT.

Live Chat

Call Us

Speak to one of our friendly customer service representatives on 1300 163 090 – available Monday to Friday 9:00 to 18:00 AEDT

Warranty Claims

If you’re experiencing any problems with your phone following our repair please review our warranty page.

Submit a warranty claim

For all other enquiries please contact us below