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Sydney ・Melbourne ・Canberra ・Brisbane ・Adelaide ・Perth ・Gold Coast ・Central Coast ・Newcastle ・Ballarat ・Wollongong ・Swan Hill

FAQs

Our all-inclusive prices are very competitive, with screen replacements starting at just $89.00. Add in the convenience that we come to you, and it means you can carry on doing the things you love while your mobile phone is repaired, at your home, work or even your favourite café. To get an instant repair price for your iPhone, iPad or Samsung repair simply click here.

Worried about call-out fees? We don’t charge them. The price you see quoted on our website is the price you pay. And with fix2U’s risk-free no fix, no fee policy, if we can’t repair your device, there is nothing to pay!

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Payment is made after your repair is completed via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Repair Hero via a safe and secure card reader.

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Our mobile phone repairs normally take 30 minutes, but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one hour depending on the extent of damage.

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Absolutely! We offer a market-beating 5 year warranty on all our repairs. Full details of our warranty and warranty claim process are available here.

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In most cases the answer is a resounding yes! If you’d like your mobile phone repair or iPad repair done same-day, we will do our level best to make this happen.

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Yes we can! Samsung repairs are available in most of our repair locations with a few exceptions. If we support Samsung repairs in your area, this option will be available on the booking form, after you enter your postcode.

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Bookings can be made 24 hours a day, 7 days a week.

Our core repair operating hours are 8am to 6pm Monday to Saturday. Your local Repair Hero may be able to complete your repair outside of these hours. For example, in some locations we may be able to repair your device after 6pm, or carry out repairs on a Sunday or a public holiday. Once you book your local Repair Hero will contact you to confirm if a repair at these times is possible.

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fix2U is an “on-demand” iPhone repair, iPad repair and Samsung repair service. Just follow these simple steps to book your repair:

1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad or Samsung and receive an instant repair price.

2. We’ll call you to arrange a place, date and time that’s convenient for you for your iPhone repair, iPad repair or Samsung repair.

3. A fix2U Repair Hero comes to your chosen location and fixes your device.

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