| We’re making mobile phone repair fast and simple
How It Works
What Our Customers Say
Devices We Repair
What We Repair
Locations We Cover
The fix2U repair service operates in 9 locations across Australia, reaching more than 80% of the Australian population.
If you’re in a remote or rural location, don’t worry, we can still help repair your mobile phone, with fix2U’s Express Mail In Service.
Trusted & Certified Technicians
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Certified
Having trained and passed fix2U’s comprehensive Repair Certification Programme, every fix2U Repair Hero can repair your device faster than a speeding bullet. fix2U is a Certified Apple Independent Repair Provider (IRP).
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Verified
fix2U’s rigorous recruitment process, including background checks, ensures each trusted Repair Hero is the right person for the job.
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Professional
Our Heroes not only know their stuff, but they’re also well-rounded professionals. Always on time, courteous, and respectful.
Phone Repair Made Easy
Fast Same-day Service
Book online and one of our Repair Heroes will call you within an hour to confirm a date and time for your mobile phone repair. Over 85% of bookings made before 11am are completed the same day.
5 Year Warranty On Parts & Labour
Confidently repair your mobile phone with fix2U and know that all repairs are completed with the highest quality parts on the market and covered by our 5-year warranty on parts and labour.
Professional Certified & Verified Technicians
To ensure a high standard repair service, all our technicians undergo extensive technical training, tests, and background checks before joining fix2U.
Repairs Completed At Your Location
With the fix2U repair service, a technician travels to your location and repairs your device on the spot. We can even fix your device at your home, office or your favourite café.
Flexible Payment Options
No need to enter payment details online. Our technicians accept payment via cash or credit card on the spot after your mobile repair is complete.
Outstanding Customer Service
Our customer service team is available seven days a week via phone, live chat, and e-mail to answer any queries before, during and after your mobile repair.
5 Star Service
Experience the same five-star service provided to thousands of happy customers across Australia that have used the fix2U repair service to repair their devices.
Nationwide Availability
Covering over 80% of the population, fix2U is Australia’s only nationwide mobile repairs service that comes to you. Not in our service area? Check out our Express Mail In Phone Repair Service.
FAQs
fix2U is an ‘on-demand’ iPhone repair, iPad repair and Samsung repair service. Just follow these simple steps to book your repair:
1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad or Samsung and receive an instant repair price.
2. We’ll call you to arrange a place, date, and time that’s convenient for you for your iPhone repair, iPad repair or Samsung repair.
3. A fix2U Repair Hero comes to your chosen location and fixes your device.
Outside our coverage area? Check out our Express Mail In Phone Repair Service.
Our all-inclusive prices are very competitive, with repairs starting at just $89. Add in the convenience that we come to you, and it means you can carry on doing the things you love while your mobile phone repair is completed on the spot, at your home, work or even your favourite café. To get an instant repair price for your phone repair simply click here. We also repair tablets.
Worried about call-out fees? We don’t charge them. The price you see quoted on our website is the price you pay. And with fix2U’s risk-free no fix, no fee* policy on our most common repairs, if we can’t repair your phone, there is nothing to pay. What’s more, fix2U use only the best quality repair parts on the market – in fact, we’re so confident in the quality of our repairs that we offer a market-beating 5 Year Guarantee on parts and labour for your complete peace of mind.*For more information on our “No Fix, No Fee” policy, please click here.
With fix2U, we’ll travel to you and fix your phone or tablet on the spot. Our mobile phone repairs normally take 30 minutes or less but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one hour depending on the extent of the damage. fix2U use the highest quality parts available on the market for all our repairs and offer a market-beating 5 Year Guarantee on our repairs.
Not anymore. Following the landmark ACCC v Apple court case, which was settled in June 2018, the “rules” have changed. If you replace the screen on your iPad or your iPhone, your Apple warranty will not be affected. Other repairs, including battery replacements, housing replacements, and charge port replacements may however impact your warranty. Find out more.
Most phone repairers offer limited warranty periods on their repairs, which means if things go wrong down the line with your phone, you’re left high and dry. In fact, most mobile repair stores (including Apple themselves) will only offer you a three-month warranty on your mobile repairs.
Because fix2U use the highest quality parts available on the market, we’re able to offer a market-beating 5-year parts and labour guarantee on our repairs. Full details of our warranty and warranty claim process are available.
Nowhere. fix2u is a repair service with a difference – you can carry on doing the things you love while our fix2U Repair Hero comes to you and repairs your device on the spot. Our “Come To You” repair service is available for iPhone, iPad and Samsung Galaxy repairs.
In select locations, we also offer Google Pixel and Oppo repairs. If these repairs are not available in your location, we offer a convenient Express Mail-In Repair Service.
In most cases, the answer is a resounding yes. Over 85% of our repairs are completed on the same day we receive your booking, so if you’d like your mobile phone repair or iPad repair done on the same day, we will do our level best to make this happen.
If your booking is received late in the day, we may not always be able to reach you on the same day.
If your mobile repair is urgent and your allocated Repair Hero is not able to schedule your repair on the same day, you can ask your Repair Hero or our Customer Service team to see if there is an alternative repairer in your area that can reach you sooner.
Payment is made after your repair is completed via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Repair Hero via a safe and secure card reader. Our no-fix no-fee policy means you’ll only be charged if we fix your device, and the price you see on our website is the price you pay – no call-out fees and no hidden extra costs.
Data loss during the repair process is an extremely rare event, but nevertheless, we suggest making a backup to safeguard against any potential data loss event.
fix2U, therefore, recommends that you take steps to ensure that a full and complete backup of your device is made prior to your repair booking.
Further reading: instructions on how to backup Apple iPhone or iPad devices
Further reading: instructions on how to backup Samsung Galaxy devices
Please note that fix2U cannot be held liable in the event of any data loss on your device as either a direct or indirect result of the repair process on your device.
This is a very common question, particularly as there is a lot of confusing – and often misleading – information put forward by some phone repair companies.
At fix2U we stand behind the quality of our repairs and repair parts, which is why we’re able to offer our market-beating 5-year parts and labour warranty for your complete peace of mind. We aim to always be clear, transparent, and honest in all our dealings, and this policy extends to our plain-speaking explanations about the repair parts we use. So, we’ve compiled a short summary here to give you the low-down on fix2U’s repair parts.
Don’t see your question answered here? Checkout out our searchable Support Page!
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Phone repair the fix2U way
We started fix2U because we found getting a phone repaired using traditional repair options was a real headache, and we knew there must be a better way! We understand that when your phone is out of action – you’re out of action – and getting your phone repaired can be both time consuming and expensive.
At fix2U, we’ve built a nationwide phone repair and tablet repair service that offers the fastest and most convenient way to get you and your phone back up and running. Our friendly, certified and vetted Repair Heroes will travel to you and repair your phone or tablet on the spot, which means you save the time and hassle of travelling to a repair store and your phone is repaired in minutes rather than hours or days. fix2U provides repairs in all major Australian capital cities which means a same day repair is never far away.
If you’re in a remote or rural location, don’t worry, we can still help repair your phone, with fix2U’s Express Mail In Service. In addition, we even cover all shipping charges both to and from our repair centre.
fix2U Five Year Guarantee
Most phone repairers offer pretty limited warranty periods on their repairs, which means if things go wrong down the line with your phone, you’re left high and dry. In fact, most repair stores (including Apple themselves) will only offer you a three month warranty on your repairs.
At fix2U, we stand behind the quality of our repairs and repair parts. In fact we’re so confident in the quality of our repairs, we offer all our customers a market-beating five year guarantee on parts and labour, so in the unlikely event something goes wrong with a part we have replaced on your phone, we’ve got you covered.
Have a relatively new phone? If your phone or tablet is still under the manufacturer’s warranty, you may think that repairing your phone with fix2U may void your warranty. Good news – this is now no longer the case, following the landmark action from the ACCC, which now gives you the freedom to choose more cost effective phone repair providers such as fix2U, without losing your warranty.
How long does it take?
With fix2U, we travel to you and fix your phone on the spot – at your home, office or even your favourite café. Most phone repairs are completed in 30 minutes or less, and tablet repairs are completed in less than an hour.
Once you book with fix2U, your local Repair Hero will call you to schedule your phone repair at a date and time that is convenient for you. What’s more, if you book early in the day we will in most cases be able to offer you a same day repair. We work hard to make sure we get your phone repair done as quickly as possible and our customers frequently tell us how amazed they are at how quick and easy the repair process is with fix2U!
In some locations we are able to offer repairs in the evening and on the weekends, too. You can discuss your options with your local Repair Hero when they call you after you make your booking. Our website is available to make bookings 24/7. To view operating hours for each of our locations, click the link for your city at the bottom of this page.
