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We Travel To You and Repair Your Device On the Spot
Phone Repair At
Your Door
Repair My Device
We Travel To You and Repair Your Device On the Spot
Repairs Completed In Under 30 Minutes
Screen Repairs Start At Just $89
Featured In
We’re making phone repair fast & simple
Step 1: Tell Us What's Broken
Start a booking by clicking the blue "Repair" button and tell us what's wrong with your device and we'll give you an instant online price.
Step 3: We Bring The fix2U
A fix2U Repair Hero comes to you and completes your phone repair on the spot. It's that easy - and we also fix tablets! Repairs take 30 minutes or less.
Step 2: Pick a Time & Place
We'll call you within an hour of your booking to confirm a convenient date and time for your repair.
How The fix2U Repair Service Works:
How It Works
Step 1: Tell Us What's Broken
Start a booking by clicking the blue "Book Now" button and tell us what's wrong with your device and we'll give you an instant online price.
Step 2: Pick a Time & Place
We'll come anywhere you need us, and repair your phone on the spot. A fix2U technician will call you to confirm a convenient appointment time. Please let them know if you have more than one device to repair.
Step 3: We Bring The fix2U
A fix2U Repair Hero comes to you and completes your phone repair on the spot. It's that easy - and we also fix tablets! Repairs take 30 minutes or less.
What Our Customers Say
Great service and friendly staff
Did a awesome job, friendly staff member, great communication, they come to you quick and easy hand over, definitely would recommend to everyone and will use them again for our ipads
So Fast
I literally found this company through and Google and I’m so glad I did. It was easy to submit a request, Amir was luckily down the street from me and arrived 10 minutes later. He was polite, professional, and quick.
Consistent Quality
I have now used fix2U twice in a matter of weeks for two different phone screen repairs. Can’t recommend them highly enough. Seamless from beginning to end
Making things nice and easy
So easy to have someone come to me to replace my iPhone battery on the spot. No hassle and cost is reasonable. No need to hand in your phone for a few hours...
All Round Excellence
Great service. Professional and polite technician. Fantastic no contact service. Excellent communication, same day service and punctual. Recommended.
Fast Repair
Outstanding service. I am really impressed. Less than 1.5 hours from booking to a fixed phone and I never even left the office.
Perfect at home service
Booked my repair online. My screen was fixed at a convenient time for me at home. The repair took less than half an hour. My phone was also sanitised, Fabulous service, price and great communication.
Replacement Battery for iPhone
Battery replaced within 2 hours. They came to my work. Great service and affordable. Easy to book. Very happy with ease of booking on line, professionalism and service. Would highly recommend.
Super Affordable
Wonderful service. Came up to my office. Screen replaced in 15 minutes. Half the price of the shops.
Speedy of iPhone battery Repair!
Was extremely pleased with the service I received from fix2U....very capable technician, polite and friendly, and the battery repair was done efficiently and quickly
Amazing Same-day Service
Fast good service, pleasure to deal with. Broken screen was fixed quickly on the same day.
Love the service
Excellent service From Brad. Started well with a very quick response to my enquiry, then regular updates whilst the part was ordered/delivered and then completion of the job at my home.
Excellent Service
Great dialogue about appointment time and I was kept up to date at all times. I was made aware of cost before work was done. Work was do well and in a timely fashion.
Fantastic & Fast
Fantastic - came to my place after work and it was done in an hour - new screen, battery and screen protector. Definitely recommend
Super Communication
Communication was excellent, service was fast. Would definitely recommend and use again in the future.
Devices We Repair
What We Repair
Screen Repair
Battery Repair
Rear Glass Repair
Charging Port Repair
Water Damage Repair
Camera Repair
Home Button Repair
Button Repair
Microphone Issues
Speaker Issues
Locations We Cover
The fix2U repair service operates in 11 locations across Australia, reaching more than 80% of the Australian population.
If you’re in a remote or rural location, don’t worry, we can still help repair your mobile phone, with fix2U’s Express Mail In Service.
Trusted & Certified Technicians
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Certified
Having trained and passed fix2U’s comprehensive Repair Certification Programme, every fix2U Repair Hero can repair your device faster than a speeding bullet.
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Verified
fix2U’s rigorous recruitment process, including background checks, ensures each trusted Repair Hero is the right person for the job. If you can’t trust a Hero, who can you trust?
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Professional
Our Heroes not only know their stuff but they’re also well rounded professionals. Always on-time, courteous, and respectful. The only thing missing is the spandex outfit.
Phone Repair Made Easy
Fast Same-day Service
Make a booking on our website and your Repair Hero will call you within an hour to confirm a date and time for your mobile phone repair. Over 85% of bookings made before 11am are completed same-day.
5 Year Warranty On Parts & Labour
Professional Certified & Verified Technicians
To ensure a high standard repair service, all our technicians undergo extensive technical training, tests and background checks before joining fix2U.
Repairs Completed At Your Location
With the fix2U repair service, a technician travels to your location and repairs your device on the spot. We can repair at your home, office or even your favourite cafe.
Flexible Payment Options
Outstanding Customer Service
Our customer service team is available seven days a week via phone, live chat and e-mail to answer any queries before, during and after your repair.
5 Star Service
Experience the same five star service provided to thousands of happy customers across Australia that have used the fix2U repair service to repair their device.
Nationwide Availability
FAQs
fix2U is an “on-demand” iPhone repair, iPad repair and Samsung repair service. Just follow these simple steps to book your repair:
1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad or Samsung and receive an instant repair price.
2. We’ll call you to arrange a place, date and time that’s convenient for you for your iPhone repair, iPad repair or Samsung repair.
3. A fix2U Repair Hero comes to your chosen location and fixes your device.
Please note that fix2U is a registered COVID Safe business with the Australian government. Our technicians are following a “Zero Contact” repair protocol for your safety and wellbeing during the current health situation.
Outside our coverage area? Check out our Express Mail In Service.
Nowhere! fix2u is a repair service with a difference – you can carry on doing the things you love while our fix2U Repair Hero comes to you and repairs your device on the spot. Our “Come To You” repair service is available for iPhone, iPad and Samsung Galaxy repairs.
Please note that fix2U is a registered COVID Safe business with the Australian government. Our technicians are following a “Zero Contact” repair protocol for your safety and wellbeing during the current health situation.
In select locations we also offer Google Pixel and Oppo repairs. If these repairs are not available in your location, we offer a convenient Express Mail-In Repair Service.
Our all-inclusive prices are very competitive, with repairs starting at just $89. Add in the convenience that we come to you, and it means you can carry on doing the things you love while your phone repair is completed on the spot, at your home, work or even your favourite café. To get an instant repair price for your phone repair simply click here. We also repair tablets!
Worried about call-out fees? We don’t charge them. The price you see quoted on our website is the price you pay. And with fix2U’s risk-free no fix, no fee* policy on our most common repairs, if we can’t repair your phone, there is nothing to pay! What’s more, fix2U use only the best quality repair parts on the market – in fact we’re so confident in the quality of our repairs that we offer a market-beating 5 Year Guarantee on parts and labour for your complete peace of mind.
*For more information on our “No Fix, No Fee” policy, please click here.
In most cases the answer is a resounding yes! Over 85% of our repairs are completed on the same day we receive your booking, so if you’d like your mobile phone repair or iPad repair done same-day, we will do our level best to make this happen.
If your booking is received late in the day, we may not always be able to reach you same-day.
If your repair is urgent, and your allocated Repair Hero is not able to schedule your repair same-day, you can ask your Repair Hero or our Customer Service team to see if there is an alternative repairer in your area that can reach you sooner.
With fix2U, we’ll travel to you and fix your phone or tablet on the spot. Our mobile phone repairs normally take 30 minutes or less, but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one hour depending on the extent of damage. fix2U use the highest quality parts available on the market for all our repairs, and offer a market-beating 5 Year Guarantee on our repairs.
Payment is made after your repair is completed via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Repair Hero via a safe and secure card reader. Our no-fix no-fee policy means you’ll only be charged if we fix your device, and the price you see on our website is the price you pay – no call-out fees and no hidden extra costs!
Not anymore! Following the landmark ACCC v Apple court case which settled in June 2018, the “rules” have changed. If you replace the screen on your iPad or your iPhone, your Apple warranty will not be affected. Other repairs, including battery replacements, housing replacements, and charge port replacements may however impact your warranty. Find out more here.
Data loss during the repair process is an extremely rare event, but nevertheless we suggest making a backup to safe guard against any potential data loss event.
fix2U therefore recommends that you take steps to ensure that a full and complete backup of your device is made prior to your repair booking.
To view instructions on how to backup Apple iPhone or iPad devices, click here.
To view instructions on how to back Samsung Galaxy devices, click here.
Please note that fix2U can not be held liable in the event of any data loss on your device as either a direct or indirect result of the repair process on your device.
As a result of the COVID-19 pandemic, fix2U implemented a “Zero Contact Repair Protocol” to ensure the health and wellbeing of our customers, and to reduce the chance of spreading COVID-19. As the health situation in Australia evolves, fix2U continue to make our Zero Contact Repair process available as an option to our customers. When your repairer calls to confirm the date and time of the booking they will discuss this with you further.
Please click here for more information about the additional procedures we have put into place.
This is a very common question, particularly as there is a lot of confusing (and often misleading) information put forward by phone repair companies, So we’ve compiled a short summary here to give you the low-down on fix2U’s repair parts.
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If you’d like to get your phone or iPad repaired with fix2U, you can make an online repair booking. Simply enter the details of the phone or iPad that needs repair, and indicate what problem(s) you are having with the device. You’ll receive an instant online price, which includes parts and labour. Worried about call out charges? We don’t charge them. The price you see online is the price you pay. All fix2U repairs are also covered by our comprehensive 5 year guarantee for your complete peace of mind.
Once we receive your repair booking, your allocated Repair Hero will call you to arrange a convenient date and time for your repair.
You can also make a booking by contacting us via live chat or via telephone. Our friendly customer service team are on hand 7 days a week from 9am to 6pm (AEST) to assist you.
fix2U is Australia’s only nationwide phone and tablet repair service that comes to you and completes your repair on the spot. Our phone repair service operates in over 10 locations across NSW, SA, WA, VIC and QLD.
To check we service your area, simply start a booking and enter your postcode. If you are not in our service area our booking form will indicate this, and ask if you would like to take advantage of our Express Mail In Service to get your device repaired instead.
Not sure if you have an iPhone X, XS or XR? No problem! To find out the model name of your device check our handy iPhone and iPad identification guide before booking.
Our booking form is designed for booking single devices only. If you have multiple devices to repair you can either (a) book a single device via our booking form, and then discuss the other devices with your assigned Repair Hero when they call, (b) you can submit multiple bookings or (c) you can contact us via live chat or via telephone and we can assist you with your booking. Our friendly customer service team are on hand 7 days a week from 9am to 6pm (AEST) to assist you.
If you have an ongoing requirement for repairs, please contact us to discuss how we can help. If you are a business or school and you are interested in using the fix2U service for your repairs, please take a look at our For Business and For Schools sections of our website.
Need to reschedule your booking? No problem! Please contact your assigned Repair Hero to arrange a new date or time. You can even change the location of your repair, as long as the new repair address is in our service coverage area. You can find your Repair Hero’s contact details at the bottom of the confirmation e-mail we sent you. If you are having trouble locating these details, please contact us, and we will assist you with rescheduling the repair.
Please note that bookings can only be rescheduled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.
Need to cancel your booking? Please contact your assigned Repair Hero to let them know you no longer wish to go ahead with the repair. You can find your Repair Hero’s contact details at the bottom of the confirmation e-mail we sent you. If you are having trouble locating these details, please contact us, and we will assist you with cancelling the repair.
Please note that bookings can only be cancelled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.
fix2U currently services over 80 corporate customers across Australia, who all enjoy the speed, convenience and cost effectiveness of getting their devices repaired on-site at their offices.
What’s more, if your organisation has multiple sites across Australia, fix2U is a great choice if you want to just want to deal with a single supplier for all your repair needs. Click here to learn more about our “For Business” repair solutions.
fix2U currently services a number of schools, universities and other educational establishments across Australia, who all enjoy the speed, convenience and cost effectiveness of getting their devices repaired on-site.
Our educational clients typically engage us to repair Apple iPad devices. However if your school also has staff phones, or other types of tablets, please contact us and we can discuss how we can help.
Our iPad Repair For Schools page has more information on this service.
For some models of iPhone, iPad and Samsung Galaxy, you will be given two different options when booking – either “Broken Screen” or “Broken Screen & LCD”.
Broken Screen
- Select this option if your screen display is not damaged and the touch function is still working fine. In other words, only the glass layer of the screen has been cracked or damaged.
Broken Screen & LCD
- Select this option if your screen display shows vertical lines, marks, inky spots, colour issues or is completely black. If the touch function of your screen is also not working correctly, you should also select this option.
Absolutely! If your insurer needs an insurance report from a professional repair service provider, we can help. Making a claim on your insurance is a hassle, so make your life a little easier by booking a convenient at-home device assessment from fix2U. After we’ve assessed your device and discussed our findings with you, we’ll send you an insurance report via e-mail that you can pass to your insurer. Whats more, your insurance report fee is normally covered by most insurance policies. Our in-home device assessment and complimentary insurance report is available for only $89.
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Don’t see your question answered here? Checkout out our searchable Support Page!
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Phone repair the fix2U way
We started fix2U because we found getting a phone repaired using traditional repair options was a real headache, and we knew there must be a better way! We understand that when your phone is out of action – you’re out of action – and getting your phone repaired can be both time consuming and expensive.
At fix2U, we’ve built a nationwide phone repair and tablet repair service that offers the fastest and most convenient way to get you and your phone back up and running. Our friendly, certified and vetted Repair Heroes will travel to you and repair your phone or tablet on the spot, which means you save the time and hassle of travelling to a repair store and your phone is repaired in minutes rather than hours or days. fix2U provides repairs in all major Australian capital cities which means a same day repair is never far away.
If you’re in a remote or rural location, don’t worry, we can still help repair your phone, with fix2U’s Express Mail In Service. In addition, we even cover all shipping charges both to and from our repair centre.
fix2U Five Year Guarantee
Most phone repairers offer pretty limited warranty periods on their repairs, which means if things go wrong down the line with your phone, you’re left high and dry. In fact, most repair stores (including Apple themselves) will only offer you a three month warranty on your repairs.
At fix2U, we stand behind the quality of our repairs and repair parts. In fact we’re so confident in the quality of our repairs, we offer all our customers a market-beating five year guarantee on parts and labour, so in the unlikely event something goes wrong with a part we have replaced on your phone, we’ve got you covered.
Have a relatively new phone? If your phone or tablet is still under the manufacturer’s warranty, you may think that repairing your phone with fix2U may void your warranty. Good news – this is now no longer the case, following the landmark action from the ACCC, which now gives you the freedom to choose more cost effective phone repair providers such as fix2U, without losing your warranty.
How long does it take?
With fix2U, we travel to you and fix your phone on the spot – at your home, office or even your favourite café. Most phone repairs are completed in 30 minutes or less, and tablet repairs are completed in less than an hour.
Once you book with fix2U, your local Repair Hero will call you to schedule your phone repair at a date and time that is convenient for you. What’s more, if you book early in the day we will in most cases be able to offer you a same day repair. We work hard to make sure we get your phone repair done as quickly as possible and our customers frequently tell us how amazed they are at how quick and easy the repair process is with fix2U!
In some locations we are able to offer repairs in the evening and on the weekends, too. You can discuss your options with your local Repair Hero when they call you after you make your booking. Our website is available to make bookings 24/7. To view operating hours for each of our locations, click the link for your city at the bottom of this page.
