We know that customers find mail-in repair services challenging. As well as the inconvenience of being without their device for an extended period of time, the typical mail-in repair process can be a real hassle. Filling forms, finding packaging, printing postage labels and slow turnaround times from repair centres all add to the headache.
With these challenges in mind, fix2U developed its ZeroFuss™ Mail-In process. Once fix2U receives a mail-in booking (via a custom form or API call to our system), we’ll automatically send the customer an e-mail containing a special code that they can show counter staff at an Australia Post outlet. The counter staff will then provide custom packaging, with a pre-paid and pre-addressed postage label. All the customer needs to do is place their device in the supplied packaging and the parcel will be lodged and be on its way to our repair centre. No costs are incurred by the customer. It’s as simple as that.
Once devices reach our Sydney repair centre, they will be repaired within one business day and then sent back to the customer.
fix2U’s ZeroFuss™ mail-in process is fast and cost-effective way for you to provide repair services to your customers right across Australia.