We know just how frustrating it can be when you’re mid-call and your audio drops out, or worse, the person on the other end can’t hear you at all – especially if you frequently take calls for work. Audio issues come in all shapes and sizes, but one that is frequently reported to us is no sound on iPhone incoming calls.

If this is something you’re experiencing, you’ve come to the right place. Our trained fix2U Repair Heroes are ready to help with all audio issues, but there are a few things you can do at home to try and fix an iPhone with no sound on calls too.

What are the reasons behind iPhone ‘no sound’ issues?

From software to hardware issues, understanding that every case is different is essential. Some of the more common issues we see are caused by:

  1. Glitches and errors in the iOS system
  2. Incorrect settings
  3. Hardware problems with the iPhone

Quick tips to resolve no sound on iPhone incoming calls yourself

Before you book in with one of our Repair Heroes, here are some simple checks you should try.

1.      Restart Your iPhone

When you encounter a sound problem with your iPhone, the first thing you can do is simply restart it. Restarting your device can often turn off any software bugs that may be causing issues such as losing sound on calls.

To do this, go to Settings > General > Shut Down to turn it off.

Then, hold down your power button to turn your device on again.

iphone off

2.      Check the Silent Switch and Adjust Ring Volume

If your iPhone is calling with no sound, make sure to check the Ring/Silent switch. It may sound silly, but many of us turn on the Silent switch and forget to turn it off.

First, ensure that your iPhone isn’t on silent mode by moving the switch toward the device’s display so that the orange indicator is not visible. Then, after turning off the silent switch, use the volume buttons or slider in Control Centre to adjust the volume.

To adjust the ringer volume, head to Settings > Sounds and Haptics and adjust the slider under Ringer and Alerts.

Iphone Volume settings

3.      Make sure the volume is turned all the way up

As simple as it may sound, make sure that you check your iPhone volume level. This easy fix is often overlooked. Check the volume isn’t turned down, then turn the volume up while on the call. This way, you can rule out a simple solution.

4.      Turn Off Do Not Disturb mode

Sometimes we want to be uncontactable to attend meetings, concentrate on work, or simply watch a movie. ‘Do Not Disturb‘ mode comes in handy in these situations. But if you’ve turned this on by accident or even forgotten it’s on, you’ll be wondering how to get your iPhone sound back to normal.

When ‘Do Not Disturb’ mode is enabled, you’ll see a small moon symbol in the top right bar of your iPhone, and no sound for notifications will be heard. Switch it off again in your settings or control centre.

5.      Is your iPhone connected to a headset or Bluetooth?

If your iPhone is connected to a headset or even through Bluetooth to another device, you won’t be able to hear anything through the iPhone receiver or speaker phone. This is because when you connect your phone to a Bluetooth device, the device receives the audio signal rather than your iPhone’s speaker.

Make sure there’s no headset connected via your iPhone’s headphone jack, dock connector or wireless Bluetooth. To turn off your iPhone’s Bluetooth, go to Settings > Bluetooth. If the button is green, turn the toggle switch off. You can also turn off your phone’s Bluetooth functionality via the Control Centre.

6.      Check and disable call forwarding

When you enable call forwarding, all incoming calls are diverted to another number so you won’t receive a notification or even hear a ringtone. Here’s how to disable call forwarding so you can continue to receive calls:

  1. Open Settings and then select Phone
  2. Allow a few seconds for Call Forwarding to load
  3. If it’s enabled, toggle the Call Forwarding toggle to the off position

7.      Update your iPhone.

Some of us avoid updating our iPhone due to the downtime, but keeping it up to date is the best way to resolve minor software issues, including sound issues. Go to Settings > General > Software Update to update your iPhone.

8.      Resetting iPhone Settings

Perhaps your iPhone has had some unidentified settings that has changed, resulting in no sound on incoming calls. Completing a reset on your phone will revert it back to its default settings and should revert any unwanted changes.

Don’t worry, this method won’t erase any data from your iPhone, but will reset network, sound, and privacy settings back to default.

Simply follow these steps:

First, go to iPhone Settings > General > Transfer or Reset iPhone. Ensure that you select ‘Reset’ and not ‘Erase All Content and Settings’.

When prompted, click ‘Reset All Settings’, and enter your passcode.

Still no sound on incoming calls?

We know that no sound on incoming calls can be incredibly frustrating. So if you’ve tried the methods mentioned above and are still experiencing audio issues, it’s time to reach out to one of our mobile Repair Heroes.

fix2U will travel to you same-day and take a look at your audio issues to get you back up and running in no time.

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