Samsung Phone
Repairs

For some models of iPhone, iPad and Samsung Galaxy, you will be given two different options when booking – either ‘Broken Screen’ or ‘Broken Screen & LCD’.

Broken Screen

• Select this option if your screen’s display isn’t damaged and the touch function is still working. In other words only the glass layer of the screen has been cracked or damaged.

Broken Screen & LCD

• Select this option if your screen display shows vertical lines, marks, inky spots, colour issues, flashes on and off, or is completely black. If the touch function of your screen is also not working correctly you should also select this option.

Absolutely! If your insurer needs an insurance report from a professional repair service provider, we can help. Making a claim on your insurance is a hassle, so make your life a little easier by booking a convenient at-home device assessment from fix2U. After we’ve assessed your device and discussed our findings with you, we’ll send you an insurance report via e-mail that you can pass to your insurer. Whats more, your insurance report fee is normally covered by most insurance policies. Our in-home device assessment and complimentary insurance report is available for only $89.

fix2U currently services a number of schools, universities and other educational establishments across Australia, who all enjoy the speed, convenience, and cost effectiveness of having their devices repaired on-site.

Our educational clients typically engage us to repair Apple iPad devices. However, if your school also has staff phones, or other types of tablets, please contact us to discuss how we can help.

Our iPad Repair For Schools page has more information on this service.

fix2U currently services over 80 corporate customers across Australia, who all enjoy the speed, convenience and cost-effectiveness of getting their devices repaired on-site at their offices.

What’s more, if your organisation has multiple sites across Australia, fix2U is a great choice if you want to just deal with a single supplier for all your repair needs. Learn more about our “For Business” repair solutions.

Need to cancel your Express Repair booking? Please contact us by calling 1300 163 090, use the Live Chat function on our website between 9am and 6pm (AEST) Monday to Friday, or reply to the original email confirming your booking.

If you need to cancel your Standard Repair booking, please contact your assigned Repair Hero to let them know you no longer wish to go ahead with the repair. You can find your Repair Hero’s contact details at the bottom of the confirmation email we sent you. If you are having trouble locating these details, please contact us, and we will assist you with cancelling the repair.

Please note that bookings can only be cancelled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.

Need to reschedule your booking? No problem! Please contact your assigned Repair Hero to arrange a new date or time. You can even change the location of your repair, as long as the new repair address is in our service coverage area. You can find your Repair Hero’s contact details at the bottom of the confirmation e-mail we sent you. If you are having trouble locating these details, please contact us, and we will assist you with rescheduling the repair.

Please note that bookings can only be rescheduled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.

Our booking form is designed for booking single devices only. If you have multiple devices needing repair you can either; (a) book a single device via our booking form, then discuss the other devices with your assigned Repair Hero when they call; (b) you can submit multiple bookings, or; (c) you can contact us via live chat or telephone and we can assist you with your booking. Our customer service team is available from 9am to 6pm (AEST) weekdays and 12pm to 6pm weekends.

If you have an ongoing requirement for repairs, please contact us to discuss how we can help. If you’re a business or school and are interested in using the fix2U service, please check out the For Business and For Schools sections of our website.

Not sure if you have an iPhone X, XS or XR? No problem! To find out the model name of your device check our handy iPhone and iPad identification guide before booking.

fix2U is Australia’s only nationwide phone and tablet repair service that comes to you and completes your repair on the spot. Our phone repair service operates in 9 locations across NSW, QLD, SA, TAS, VIC, and WA.

To check if we service your area, simply start a booking and enter your postcode. If you’re not in our service area our booking form will say so, and ask if you’d like to use of our Express Mail In Service.

If you’d like to get your phone or iPad repaired with fix2U, you can make an online repair booking. Simply enter the details of the phone or iPad that needs repair, and indicate what problems you’re having with the device. You’ll receive an instant online quote, which includes parts and labour. Worried about call-out charges? Don’t, because we don’t charge them. The price you see online is the price you pay. All fix2U repairs are also covered by our comprehensive 5 year guarantee for your complete peace of mind.

Once we receive your repair booking, your allocated Repair Hero will call to arrange a convenient date and time for your repair.

You can also make a booking by contacting us via live chat or via telephone. Our friendly customer service team is on hand from 9am to 6pm (AEST) weekdays and 12pm to 6pm weekends.